- Home
- About Sytner Tamworth
- Sytner Tamworth Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
918 ratings and 507 comments received in the last 90 days.
25 March 2025
Very satisfied with the service
23 March 2025
Really easy process
22 March 2025
Great service provided with regular updates between the order and delivery.
22 March 2025
I' completely satisfied with the experience however there was an issue with the soft close on one door. I believe there should be a complete inspection if the car to ensure everything works, apparently this isn't the case.
20 March 2025
All staff were very approachable and friendly specially Daniel.
20 March 2025
As above
19 March 2025
Met with Daniel as agreed & treated extremely well. Delivery all as planned.
18 March 2025
I was satisfied as I receive great help and support.
18 March 2025
A really great handover, from completing the paperwork through to the handover of the car.
16 March 2025
The support we received from Grace Round was absolutely brilliant from start to finish.
15 March 2025
Good communication
14 March 2025
Ethan was attentive.He gave excellent advice and customer care.At no stage did we feel under pressure. The new car was beautifully presented on collection,an enjoyable experience.Exemplary customer care.6 stars. The process was seamless.
14 March 2025
The Sytner Tamworth salesman who I dealt with (Nathan Bell) was excellent - very patient and extremely helpful whilst selecting my new car. At delivery he spent quite some time explaining the basics of the infotainment system
14 March 2025
The showroom at Tamworth is immaculate and has such a friendly team who couldn't do enough from the moment I walked in. Grace Round my sales exec in particular was amazing to work with and really got on my level with a personalised sales experience.
12 March 2025
GRACE ROUND WAS ABSOLUTELY FIRST CLASS AND VERY INFORMATIVE ON ALL THE FEATURES ON THE NEW X7 M60I. BEST HANDOVER EXPERIENCE SO FAR AND IVE HAD MANY OVER THE YEARS.GREAT AMBASSADOR FOR BMW.
12 March 2025
Everything went very smoothly and I was kept up to date at all times
11 March 2025
The staff were courteous, businesslike without being over pushy
11 March 2025
When purchasing the vehicle Ethan had extensive knowledge of the vehicle which meant my questions were quickly answered and on delivery the handover and explanations were extensive and very informative. Nothing was too much trouble.
11 March 2025
Grace made the whole process seamless and professional
11 March 2025
Ethan was excellent - would highly recommend him to anyone.
10 March 2025
Problem free
09 March 2025
The staff have been friendly throughout the whole process and my car was delivered brilliantly!
09 March 2025
Lewis Moulton was very good and extremely professional.Everything happened to the timeplan he gave me,he made the whole process comfortable and painless.I would fully recommend him.
07 March 2025
BMW were easy to do business with and they accommodated by delivery requirements in terms of timing.
07 March 2025
Sytner at Tamworth is clean, well laid out and has a peaceful atmosphere
06 March 2025
smooth experience from giving my requirements to collecting the car on the day
06 March 2025
Everything was explained clearly by the sales advisor and my questions answered fully e-Document signing process worked well Sales advisor always ensured that I was happy with everything and I never felt pressurised Handover was efficient
06 March 2025
A very good Salesman
06 March 2025
Excellent Service from all at Sytner Tamworth a stark contrast from service received from Stratstone BMW Leeds.
06 March 2025
Great service, handover was thorough and ensuring I was fully aware of any differences to my previous model.
05 March 2025
Good service
05 March 2025
I have been extremely satisfied with my experience at BMW Tamworth My sales advisor Megan, has been extremely helpful from first contact in discussing my requirements upto handover, and has ensured a seamless process
05 March 2025
Handover was great, the Valeters even did a great job, which for me is a huge thing as I have OCDs with my cars.
04 March 2025
All very good.....very swift, everything was automated!
27 February 2025
Fast friendly service
25 February 2025
Lewis was very professional. He listened to what I wanted, sourced it and kept me up to date every step of the way.
23 February 2025
Absolutely flawless and again Lewis is a credit to your organisation. That young man has a very bright future.
22 February 2025
Excellent customer service and felt very looked after as a customer. Ethan took the time to understand my requirements and ensure I could walk away with purchasing a new car that day.
20 February 2025
Excellent support and advice throughout. Megan worked hard to ensure we obtained the right vehicle with the right spec. On collection she ensured the right amount of time was given to answer our questions and ensure we were happy.
20 February 2025
All of my questions were answered & the personnel tried very hard to make a finacial deal that was within our budget
20 February 2025
Really impressed with Megan. Super knowledgable and genuinely seems to care about the experience of the customer.
18 February 2025
As above. Nathan arranged for me to test drive two cars and was very helpful throughout.
05 February 2025
Great yet again from Beth and Grace it's my second purchase from Tamworth even though I live in Sheffield speaks for its self!
04 February 2025
Perfect service on every purchase which is why we continue to use this branch.
03 February 2025
Very quick and efficient process from start to finish...the salesman ash was very friendly and great knowledge of the products
02 February 2025
Felt totally looked after from initial visit to showroom right through to collection of our new car
01 February 2025
Grace Round was very friendly, helpful and knowledgeable throughout the purchase & handover.
30 January 2025
All went smoothly
30 January 2025
Calm, reassuring staff- exemplary service.
30 January 2025
Ethan was great from first viewing the car to picking up on the day. Lovely handover.
26 January 2025
As I am young and never had a car from brand new, Ethan really explained the process to me so I knew exactly what I was in for. He made the process really relaxing and enjoyable.
23 January 2025
Lewis did a great job of finding a car that was tailored to my needs and wishes.
23 January 2025
Ethan!
22 January 2025
Good assistance to help us decide which car to choose everything was very smooth zand now i have a nice vehicle
19 January 2025
A friendly service from start to finish.
19 January 2025
.
18 January 2025
Nothing was too much trouble they answer all my queries
18 January 2025
The experience from start to finish was easy I guess. The exciting bit is always the delivery. The financial side was explained well. I guess it's always frustrating as you often wonder if you could get a better deal but that's business.
17 January 2025
Everything was sorted out efficiently and all our questions were answered. We did have problems with the app which were unrelated to the centre, but Nathan still did everything he could to help
16 January 2025
I bought brand new car, but there was scratches at paint at windscreen, so now i need to repair brand new car, where is just 30 miles at odometer. No compensation was given to me
14 January 2025
The showroom is immaculate, the car was prepped and ready to go.
14 January 2025
Excellent service from Ash
11 January 2025
Great service from "Ash", helpful and friendly and, particularly, very patient with those of us who are not so technologically adept because of our age!
08 January 2025
Everybody was very helpful in the dealership, from the receptionist through all the staff we dealt with.
07 January 2025
Julie Cooper has been responsive, friendly and helpful. Ethan Bailey Cruise made our car collection experience a very pleasant one. He was quick in dealing with our queries, exceptionally helpful and goes over and beyond for his customers.
06 January 2025
Excellent all round
04 January 2025
Very pleased, considered my circumstances and provided me with several options. Knew my budget and met my requirements. Thank you!
03 January 2025
Lewis was excellent at the service showing the options of vehicle types to enable a decision on model
27 March 2025
First class service as always
27 March 2025
Very friendly staff and Clare Thonas supported me a lot, even any after care once the recall issue was resolved.
27 March 2025
As above
27 March 2025
Received a video to my phone on my car. Reviewing an inspection & health care check on my car. Very good & very reassuring. My car was well looked after & complimented it was too.
27 March 2025
My last 2 experiences with BMW have been nothing short of horrendous, the service I received was disgusting. But I have to say on this occasion in a different centre the lady who dealt with me was fantastic
26 March 2025
Service was fantastic especially customer service . Kept me updated throughout the day . I left my mousepad which was posted to me.
26 March 2025
Like to specifically mention James Bushnell and the team at Sytner Tamworth for his engagement to start pre visit to the completion was commendable. Attentive to detail and noticed him to be equally supportive of the customers who were waiting.
26 March 2025
Professional and informative
26 March 2025
Parking sensor not fixed as requested, car not washed as requested. So agian i wil have to book my car in to get the senor replaced
26 March 2025
Easy to book in, work fully explained, service advisor was brilliant.
26 March 2025
Service is good along from check in to check out
26 March 2025
Carried out work as required
26 March 2025
Fantastic communication, and knowledge aiding my service experience
25 March 2025
Problems were solved quickly
25 March 2025
Easy and straight forward
25 March 2025
Pleasant, competent, helpful.
25 March 2025
The service advisor was extremely helpful. Where I cand say the same with the sales team
25 March 2025
Kyle went above and beyond in helping me with the EGR issue. He kept me informed on a regular basis and was very professional.
25 March 2025
The service is good the price farcical
24 March 2025
Customer service was good, complimentary drinks and snacks was great.
24 March 2025
Very efficient service all round
24 March 2025
great customer service and thank you to Brad Pira for assisting and explaining everything.
24 March 2025
Never had a bad experience
24 March 2025
Car Clean was very average, clearly the soapy water was not clean as windows were stained / marked, not fully dried off ended up re-doing the car myself on Saturday
24 March 2025
Tom looked after me from start to finish. Very professional!
24 March 2025
They were brilliant on the day
24 March 2025
I would have given 5 stars but the workshop did omitted to clean and valet the car as I had requested.
24 March 2025
Car was dealt with in a timely manner
24 March 2025
Job completed and informed to that effect.
24 March 2025
Friendly and efficient
24 March 2025
Work carried out quickly and efficiently and pleasant knowledgeable staff
23 March 2025
James was fantastic from beginning to end and kept me informed through the whole process.
23 March 2025
Great customer service and facilities at Sytner. One minor point would be, if people stay while the cars being serviced a text update on progress and possible hand back time.
23 March 2025
Great service
23 March 2025
I was very satisfied with the experience I received,but I had requested at a previous visit that no further messages etc were sent to my mobile telephone and I have received several from Sytner and BMW.All future notes etc should be sent to my e-mail
23 March 2025
Detailed plan of work.
23 March 2025
.
23 March 2025
Very efficient. Well looked avter while I waited.
22 March 2025
You didn't fix the problem with my car
22 March 2025
All went to plan and schedule
22 March 2025
All good except car wasn't given courtesy clean as requested.
22 March 2025
Good service
22 March 2025
Very satisfied nothing was to much trouble. Again very efficientb
22 March 2025
Good feedback. Finished in time. Flexible on time I dropped car in.
21 March 2025
Very happy with everything at Tamworth.
21 March 2025
Great however complimentary cash wash was poor,
20 March 2025
Excellent customer service.
20 March 2025
as above nothing to fault
20 March 2025
Efficienct and friendly.
20 March 2025
Excellent service & was looked after very well by Debbie !!
20 March 2025
Quick service. Staff very polite and helpful.
19 March 2025
Couldn't have asked for anything more.
19 March 2025
Car was in for a recall all sorted now
19 March 2025
Friendly service, accommodating bookings and competent work (I'm fussy!). The Mini workshop is a joy to deal with.
19 March 2025
First experience of BMW servicing and it was slick from start to finish.
19 March 2025
Top team, great people.
19 March 2025
James called to keep me updated with my service. When they found a cut in my tyre, managed to get replacements in by the next morning and James was very apologetic for the delays. Friendly and helpful service all round.
18 March 2025
During the appointment things were just as good. All I had to do was drive in and was seated with no waiting around. Was kept well informed with how my service was going by Deborah Perry.
18 March 2025
All went to plan, which was important as I have to wait in Tamworth for work to be completed.
18 March 2025
I feel I get treated like the most important customer that visits
17 March 2025
Ran smoothly
17 March 2025
Simple to book service. Good facility. Friendly welcome and good service. Had to wait 15-20 mins once service tracker app was showing that car was ready to collect/process payment, had to chase. Otherwise good friendly service.
17 March 2025
I had really good experience, I was looked after since my arrival until I left. I been served with the drinks, also my assistant that was assigned to me went above and beyond helping me to solve my problem with the laptop charger which helped me
17 March 2025
On time, car loan availability, car cleaned
17 March 2025
Quick and efficient
17 March 2025
The service I received was excellent but more importantly so was the customer service I received. finding the balance between professionalism and personable service isn't easy but Sytner Tamworth seem to have found it.
17 March 2025
Nicola kept me updated throughout the MOT and Service. The barista staff - she was also helpful.
16 March 2025
You are assigned a service manager from the start so you can always contact them easily.
16 March 2025
Great service.
16 March 2025
Friendly staff Clear explanation
16 March 2025
Great booking in.good communication.reliable service.
16 March 2025
Pre check in call very helpful. Check in of car very quick and easy. Car ready for me immediately when i arrived to collect,
16 March 2025
The contact member of the BMW service team (Kyle, I think) was very clear and courteous, dealing with an irritating problem very professionally and sorting it out to my complete satisfaction.
15 March 2025
They kept me updated as to progress on the service and advised me of the findings following the MOT
15 March 2025
Always pleased with professionalism and service provided
15 March 2025
Tom smedley did all he could in fixing my issues with my car and kept me informed and looked after throughout the duration of the work involved
14 March 2025
Excellent. I was served by James Bushell and nothing was too much trouble. I stayed on site all day and he regularly kept me updated on the progress of the service
13 March 2025
No sales pitches for additional work!
13 March 2025
Because I was completely satisfied
13 March 2025
Warm Greeting
13 March 2025
The quality of the valeting service has dropped again. The valet used to be amazing however the quality and overall finish has dropped over the last years. (note. It was Friday and the centre was very busy)
13 March 2025
As above
13 March 2025
Good price based on older car parts reductions .Was told that that you're going paperless soon and to use the app to make bookings. App only allows you to book certain services and not what work I needed based on the vehicle check? App needs work imo
13 March 2025
Car was booked in on time, different service options such as valet service were offered but not pushed on me. Good video explaining what was being carried out. Kyle did an excellent job thanks.
12 March 2025
All good on the day. Nice environment to work while waiting. Ladies also lovely bringing coffee.
12 March 2025
The job was done relatively quick and good
12 March 2025
Tom was really helpful, organised and efficient.
12 March 2025
Tom is always great! Great guy
12 March 2025
Fantastic, best car dealership I have used
12 March 2025
Attentive colleagues, and always someone to speak to when needed. That's why my wife and I keep coming back to Sytner in Taamworth especially.
12 March 2025
Generally satisfied with the communication that I had with the service advisor.
12 March 2025
Will not hesitate in using your services in the future
12 March 2025
Lucy in reception superb.
12 March 2025
Was excellent everthing on time
11 March 2025
James was very helpful in his communication both during and after my service/recall with a question I had.
10 March 2025
Great service
10 March 2025
Very satisfied with Tom Smedley who did everything i asked
10 March 2025
Nicola Price was a great ambassador for BMW....Informative...punctual...polite..and friendly.....11 out of 10
10 March 2025
Felt I was kept waiting half an hour after the car was ready to drive away (apparently waiting for paperwork) And although the valet is free, I expected a full wash and hoover!
10 March 2025
Tom service advisor understood my concerns and helped me with my issue
09 March 2025
Because of the interactive service from the staff
09 March 2025
It was great. Good communication.
09 March 2025
very pleasant & helpful service staff members
09 March 2025
Good service.
09 March 2025
Hopefully the fault on my car is now sorted, the staff explained what they thought it was & it was done in good time
09 March 2025
Did everything that was necessary
09 March 2025
Great customer service, ease of use
09 March 2025
Good service
08 March 2025
I was looked after by James for the first time, he was extremely professional and informative throughout with regards to my repairs. James was new to me as usually dealt with Tom, both are a credit to the dealership.
08 March 2025
Service team great but not happy with all the warnings etc
08 March 2025
Nice friendly atmosphere where you are made to feel very welcome
08 March 2025
Has above
08 March 2025
I wa very pleased with the level of service I received
08 March 2025
Great work
08 March 2025
Coffee was good staff are attentive and friendly
08 March 2025
Same as above
07 March 2025
Excellent service.
07 March 2025
Friendly Environment and very good Service Advisor Tim Smedley
07 March 2025
Asked for car clean afterwards , but didn't receive , and some oily marks on bodywork Not as normally expected from BMW , especially at prices charged
06 March 2025
Comprehensive information provided and well cared for
06 March 2025
Great service from all staff on site and over the ohine
06 March 2025
Faultless and great free drinks and comfy chairs
06 March 2025
I have had to wait a further 5 weeks for my car to be fixed the second time around due to no loan cars available whilst the car has been leaking and more damage caused to the interior. With a warranty fault I would not expect to wait this long.
06 March 2025
Appreciate Debbie and mark helping out with the warranty issue
05 March 2025
Drop off and pickup were very convenient. Car looked great.
05 March 2025
Please see above answer
05 March 2025
All work completed. Overall easy process to booking in, dropping off my car, having the work completed on the day. And I like the follow up call from Kyle on the Monday to see if everything was OK.
05 March 2025
Tom and Mark in service were brilliant. Communication was excellant.
05 March 2025
First of all i am asked if i am thanked for my visit and if i am interested in an upgrade following my first appointment which i cancelled and rescheduled. Then on my way to dropping off car asked similar. Dont believe health checks or parts advice
05 March 2025
Everything explained and kept fully updated at each stage
05 March 2025
Videos informative and our customer service guy Jamie was very friendly and professional
05 March 2025
As previously answered.
05 March 2025
Outstanding customer service from a lease point of view.
04 March 2025
Work satisfactory and everyone was pleasant
04 March 2025
The service was top tier and they answered my questions. He did an amazing job cleaning the car and giving the complementary health and safety check. He explained everything and I felt very welcomed.
04 March 2025
I cannot fault the service at BNW Tamworth
04 March 2025
The only minor criticism was that I'd been told it was a 2 hour slot but it took 3. Also, I went for the included car wash but it was covered in dry water marks. James provided 5 star excellent service. He was let down by the booker & the car washer
04 March 2025
Everyone friendly and good service. Made to feel good
04 March 2025
Brilliant service from start to finish.
04 March 2025
I was dealt with professionally and in a timely fashion.
03 March 2025
Polite professional and customer service focused
03 March 2025
The work was carried out within the agreed time window. We were able to look around the local shops whilst the car was being serviced.
03 March 2025
Great service provided
03 March 2025
I was satisfied with the service this time.
03 March 2025
Smart facilities and efficient service.
02 March 2025
As above
02 March 2025
Nice, polite service people who make me feel valued as a customer.
02 March 2025
Service was brilliant staff are a credit to bmw
02 March 2025
Correctly done
02 March 2025
Disappointed that my car was not cleaned. I was asked if I wanted it & I said yes. I was called at 2.30 saying it was ready but when I went to pick up the car at 4.30 it hadn't been cleaned.
02 March 2025
The way I was treated by all staff members
02 March 2025
Deb was superb ????
01 March 2025
100% satisfied from start to finish
01 March 2025
Faultless service
28 February 2025
Tom, was excellent as usual and a pleasure to deal with. Top Marks!
28 February 2025
Job was done promptly and within the price quoted.
28 February 2025
Everyone is helpful and it's a nice environment to wait for your car to be serviced. Clean tidy and free refreshments
28 February 2025
Nicola was very good
28 February 2025
Repair carried out and car valeted.
27 February 2025
All my need were attended to!
26 February 2025
2nd to none service
26 February 2025
The service advisor who looked after me was great! she understood my issues and helped me resolve them
26 February 2025
Everything was managed perfectly.
26 February 2025
As above, there was additional inconvenience having to return the car for further work. Communication was ok, but not easy, however, when on site, communication was good and regular.
26 February 2025
The member of staff (Kyle) that dealt with us was fantastic. He was so friendly, insightful and you didn't feel like any question was too much. Exceptional customer service from him.
26 February 2025
The lady who looked after me was top notch.
26 February 2025
Because of the service and explanation received
26 February 2025
Nichola was professional and kind. All other staff were very welcoming.
26 February 2025
The garage was clean the service was brilliant a nice place to be.
26 February 2025
Would be five stars if car would be cleaned bit better...
26 February 2025
Your team are what makes the company
26 February 2025
The team were very helpful and I was looked after whilst my car was being serviced. Good communication throughout
26 February 2025
Good service
26 February 2025
Debbie is so kind and helpful
26 February 2025
See previous answer
26 February 2025
Efficient, informative and helpful staff.
26 February 2025
Always a breeze
26 February 2025
Fantastic approach by my service rep, friendly, personable, thorough in explanation. Marked down due to time on site, more than 3 and a half hours for an MOT and a new tyre. Out of service reps control tho, he'd have been a 10.
26 February 2025
See above
24 February 2025
See previous statement
24 February 2025
Service is always done with care.
23 February 2025
Mot done in timely fashion
23 February 2025
.
23 February 2025
Despite my issue above I overall happy to use them
23 February 2025
Great centre, the out of line steering wheel wasn't any better after the centre trying to fix it. The loan car was even more out of line.
22 February 2025
Work done within given timeframe
22 February 2025
Please read previous statement.
22 February 2025
As above.
22 February 2025
Debbie listened to my concerns and took me seriously after a bad experience at your Coventry dealership. Debbie got everything moving quickly so that it didn't cause me any inconvenience. She is a fantastic example of great customer service.
22 February 2025
There was an issue when the car when returned which I found upsetting but again Tom Smedley resolved the issue.
22 February 2025
Completely satisfied, full confidence in the staff
21 February 2025
everything well expained and looked after by staff during my while you wait
21 February 2025
Always had a satisfactory experience here and pleased with any work carried out.
21 February 2025
Excellent. Special thanks to Nichola
21 February 2025
Nicola was really communicative and explained what was happening clearly.
21 February 2025
I was made to feel special when I walked through the door
21 February 2025
Did what eas required on time
21 February 2025
Car serviced and valeted
21 February 2025
Excellent - specifically the lady who handled the whole thing.
21 February 2025
Clare did an awesome job, she listed to me moan about the problem I had , dealt with it, gave me feedback and kept me up to date with what was going on. I know its things you should except, but its becoming rare.
21 February 2025
Was dealt with in a very good manner, efficient and talked to in plain english.
21 February 2025
Nichola was very professional and friendly.
21 February 2025
Quick and efficient process, excellent communication, and great onsite working facilities
20 February 2025
A very well run and efficient company
18 February 2025
Everyone was very helpful especially the member of the team who handled my business.
18 February 2025
5 stars always go to Tamworth wish I had dealt with them when I bought the car
18 February 2025
To me work was done to my satisfaction
18 February 2025
N/A
18 February 2025
I was kept informed throughout the day and the team did everything to ensure work was completed on the day of my visit. Even though they were all very busy, they made time for me and that means everything.
17 February 2025
I was told by my service advisor that I would be compensated for the extra journey and time wasted when BMW introduced the new fault. The advisor had instructed the BMW driver to top up car with some fuel as a form of compensation. He did not do this
17 February 2025
Nichola was excellent, she greeted me upon arrival, fully explained the service process and I really appreciated her taking the time to come and find me to explain an item that was needed for my car to pass it's MOT. Great handover at the end too :)
17 February 2025
Everything was nice and easy and Gemma kept me informed from start to finish, perfect service and customer care.
15 February 2025
Friendly staff but as above not helped by other arms of BMW
15 February 2025
Great service you have looked after my car from 14,000 miles to 49,000 miles never had a problem
15 February 2025
As above
14 February 2025
Extremely satisfying venue, nice atmosphere and the staff always cares for the customers. A variety of refreshments to choose from, while you are comfortably waiting. Moreover, during the process you are kept updated on the progress of the work.
14 February 2025
Josh was great at communicating, and was able to fit me in picking the car up with the kids taxi service :D
14 February 2025
Great hospitality
14 February 2025
All the staff were friendly, knowledgeable and made me feel very welcome at their centre.
14 February 2025
Pleasant staff, nice waiting area and good coffee
14 February 2025
Timely service.
14 February 2025
Tom kept me informed and updated at each step of the process, daily update calls were also good.
14 February 2025
Service was prompt & polite but my plea that I should not be charged for a repeat fault fell on deaf ears. That charge has led to me considering alternative manufacture now for the first time in 15 years.
14 February 2025
Good service
13 February 2025
Very satisfied, James my service advisor was very helpful
13 February 2025
Overall fairly satisfied
13 February 2025
Very friendly and professional however despite my car already being booked in I had to wait a while in the morning to see service advisor and had to wait when going to collect it as dealership very busy.
13 February 2025
Good service made to feel welcome
13 February 2025
Tom Smedley has been absolutely brilliant.
13 February 2025
Comfortable environment, professional people.
13 February 2025
Best experience. Totally faultless. I was kept informed throughout. Even video updates of the work done.
13 February 2025
Everything explained and very efficient
13 February 2025
Explanations could have been clearer
12 February 2025
As previously mentioned in the last answer,, the whole process is very professional in every way , customer care and satisfaction is always the target and the quality of your staff always hit the target with me !!
11 February 2025
Tom Smedley excelled in his knowledge, professionalism and courtesy as he always does in my experience.
11 February 2025
Thank you to Tom for looking after me whilst my car was in for repair. It was very nice having a like for like in the cars so I know I made the right choice when purchasing my car. Thank you for keeping me updated with the progress of the works.
10 February 2025
Great.. as above
10 February 2025
Greeted upon arrival and kept informed of progress throughout
10 February 2025
no problems smooth, and the loan car was very welcome although a pick up and delivery of cars needing servicing would be better
09 February 2025
Work carried out in a timely manner
09 February 2025
Full cost of the works to be undertaken was not given.
09 February 2025
Excellent service couldn't fault it.
09 February 2025
The work was carried out quickly
09 February 2025
Very efficient.
09 February 2025
Very well looked after from start to finish.
09 February 2025
Good organised
09 February 2025
Complete satisfaction as looked after by everyone all the time we were there.
09 February 2025
Very thorough with a clean courtesy car provided. Excellent video footage provided.
08 February 2025
All done as expected
08 February 2025
Everything was very straightforward even if the issue was not resolved
08 February 2025
Fantastic customer service from the welcome, tea and coffee, to the departing
08 February 2025
Good job
07 February 2025
Everything was brilliant
07 February 2025
Excellent service from Kyle. He was responsive and helpful.
07 February 2025
Didn't clean car as promised or receive 100£ credit towards next service
06 February 2025
Cannot fault
06 February 2025
Car still has same fault I did report it but no one got back to me
06 February 2025
Checked car n advised what was needed
06 February 2025
Brilliant, drop the car off indoors, Your then shown somewhere to sit, have a coffee. Discuss the issues with your service consultant, the health check video keeps you informed of important things plus the work that or repair that has been done.
05 February 2025
Prompt and informative attention
05 February 2025
Kept me informed and provided some recommendations following my service and health check, but not pushy at all!! Left it with me to decide.
05 February 2025
Our service advisor Josh worked hard to solve our warranty issue and is a credit to the Sytner workforce.
05 February 2025
My issue was fixed and my car returned nice and clean
05 February 2025
Simple drop off/collection, good service
05 February 2025
Can't fault the service all went smoothly
04 February 2025
no problems
04 February 2025
Tom service advisor looked after my car and kept me up to speed on the repairs.
04 February 2025
Nichola was brilliant throughout and gave regular updates
04 February 2025
Nothing to complain about,all was carried out without any problems.
04 February 2025
Good service thank you
04 February 2025
Staff are excellent. Service waiting area is like a hotel
04 February 2025
Very happy with Debbie
04 February 2025
From calling to arrange the service, dropping the vehicle off & then collection after completion of the work, everyone was professional, friendly & helpful.
03 February 2025
Still awaiting tidy paperwork on work done and importantly no documentation on steering wheel recall so I don't know whether this has been dealt with with. I called in to get this addressed and still awaiting response.
03 February 2025
Made to feel valued as a customer.
03 February 2025
Vehicle was serviced and MOT'd but driver information system has not been updated to show service completed. I have to make a trip to Tamworth to get this reset which is inconvenient as I do not travel to Tamworth and when I do it's only to BMW
03 February 2025
I am a little bit disappointed. I was told that they would order the part and book me in for fitting it. We agreed a date. Then nothing has happened! I contacted them twice, on both occasions told someone would call me back. I am still waiting!
03 February 2025
I have booked in and was seen as booked
02 February 2025
Wonderful reception. Speedy explanation. It would be a five if I didn't have to travel for one hour to visit an excellent dealership.
02 February 2025
Tom, your service advisor was extremely helpful for my request to leave my car overnight. He was also very attentive, polite and efficient.
02 February 2025
Very satisfied on the car came back nice and clean
02 February 2025
Always helpful
02 February 2025
Staff were great
02 February 2025
Service completed to my satisfaction
01 February 2025
Service staff went above and beyond to help after initial error by Uk service team when booking my service. Requested waiting appointment that dealership were not aware of.
01 February 2025
Efficient and Professional
01 February 2025
I had a waiting appointment. It was warm comfortable and was offered as much coffee as i wanted so very happy.
01 February 2025
Quick and efficient....super car washer
01 February 2025
Kyle went beyond expectations to help around issues with my vehicle.
31 January 2025
Drew kept us fully informed of what was going on and made arrangements for when solutions were necessary.
31 January 2025
Once vehicle booked in for potential fault diagnosis, process on the day was excellent, particularly so the video by the workshop technician.
31 January 2025
Great quick service nice premium feel in the waiting area
31 January 2025
It's a poor experience when you allow a customer to select upto a 90 minute wait and this is never the case. This is the second time I've used this service and the second time it's been a considerable time over this.
31 January 2025
Kyle super friendly and got the car done quicker than expected. Plenty of tea and coffee for me and juice and chocs for my son. A very pleasant experience
31 January 2025
Drew was fantastic - kept me updated throughout, even on afternoon off and genuinely cared about the return of my vehicle as soon as possible.
30 January 2025
Arranged to collect the car at 1230, payment made at 1240. I was given the impression the car was ready and to be brought round. Told from across the room it was with the valeters, 40mins later I ask for the car as is. It was unwashed.
30 January 2025
Friendly advisor. Clean courtesy car.
30 January 2025
Reason for visit was a airbag recall , pointed out tracking was out of alignment which I had done , the complimentary check was informative
30 January 2025
In general, the service was excellent except for the need to do a health check. I had been recovered because of a flat tyre and my car had done 4k miles. This should be optional as it added 45 minutes to my stay
30 January 2025
Would not listen.
30 January 2025
Car in for the day but ready after lunch, all very relaxed.
30 January 2025
Attention immediately
30 January 2025
Quick check in, good communication and easy collection when complete
29 January 2025
It was good to get feedback on the video health check - clear and well done. Nice that the break fluid change was done EGR check done and replaced but the warning message is still coming up on my dash - looks like it's not been registered
29 January 2025
Grace Round was very friendly, helpful and knowledgeable throughout the purchase and handover.
28 January 2025
Everything was sorted and there was no pushy sales for more work to be gone.
28 January 2025
Very professional service as you would expect for a premium manufacturer
28 January 2025
Communication - my car was in for 2 weeks and I was only phoned a couple of times. I wasn't given detailed information during these calls. Surprised I wasn't offered a courtesy car, given I was without mine for a while, despite asking for one.
28 January 2025
Service was completed and car cleaned. Staff were helpful and polite.
28 January 2025
Wonderful coffee
28 January 2025
Nicola, my service contact, was pleasant, helpful and efficient.
28 January 2025
Good service from start to finish
28 January 2025
Good service by the staff
28 January 2025
Fabulous customer service from Nichola in service.
28 January 2025
The staff has been great so as the smooth process of replacing the recall parts.
28 January 2025
Mainly because how my case was treated: Booked the car for warranty work (seat heating stopped working) and a change of tyres. It all went sideways as BMW Sytner team have delayed and dragged the job fordays and have not offered a vehicle in exchang
27 January 2025
The staff stood around chatting whilst I waited to be checked in. My car is due an upgrade as its nearly 4 years old and no one took the time to try and sell me a new one. I did tell the advisor
27 January 2025
Tom Smedley is a very good service manager
26 January 2025
Great professional staff and nice environment to wait for service to be completed
26 January 2025
Always a seamless experience.
25 January 2025
No problems with the car just had to wait longer than estimated
24 January 2025
No issues, service completed as expected
24 January 2025
Service carried out as promised
23 January 2025
Would rather have gone to bmw than to mini.
22 January 2025
Service done to a high standard. Service advisor Josh was friendly and attentive.
22 January 2025
Helpful staff & good service
22 January 2025
I had an excellent experience at Sytner Tamworth. The team was professional and made the entire process smooth and enjoyable. Nichola was friendly and knowledgeable, ensuring my needs were met effectively.
22 January 2025
Very professional service
21 January 2025
Friendly and respectful
21 January 2025
Completely satisfied. Our service advisor Deborah Perry was a pleasure to deal with and kept us informed throughout the service process.
21 January 2025
The job was completed and seems ok. However the car was returned dirty although I had asked for the offered complimentary clean. I didn't have time to make an issue of this at the time but it was disappointing.
21 January 2025
Polite and knowledgable representative. Appreciated the chance to try an up-market loan car. Vehicle valeting also much appreciated.
21 January 2025
Charging for a courtesy car when the work needed was a recall from bmw
21 January 2025
Excellent service always 100% .
21 January 2025
Helpful polite
21 January 2025
Not one star as service agent tried to get 5% discount as compensation. Grievance is a) should all have been covered under warranty as bush problem caused by warping too b) Returned car with known red advisory after 4 days - greedy and incompetent
21 January 2025
The work was carried out to my satisfaction, but the overall experience was poor.
21 January 2025
Nicola at the service team was excellent - both in her professionalism and her speed of response. Nicola kept me informed throughout and was most reassuring. She is an asset to the BMW service team at Sytner Tamworth.
21 January 2025
Decent service
21 January 2025
The videos are useful and the clear screen where you can see the car being worked on
20 January 2025
Very satisfied with the service
20 January 2025
Warm welcoming staff. Always a smile and offer of a coffee. Minimal delay in attending to my visit. A good experience.
20 January 2025
A perfect well oiled machine which Nicola who carried me through the whole system with no fuss gets my thanks for taking the stress out of the whole experience Mike
19 January 2025
Very good overall experience.
19 January 2025
Had to have it but as said before expensive for what was involved
19 January 2025
Great communication and updates by Tom meant I was never left wondering. Advisory issues were pointed out and information regarding future checks and costs were provided without me needing to ask.
19 January 2025
Yes
19 January 2025
Work carried out as expected on time and budget
19 January 2025
I know my car is looked after by the best and handled with respect!
19 January 2025
Service completed on time staff excellent looking after me whilst waiting.
19 January 2025
Completed all tasks as expected, gave me regular updates of when the service would be finished
19 January 2025
The staff at sytner Tamworth are always welcoming and friendly. Tom made the servicing experience as smooth as possible, he was so helpful with all the questions I had.
18 January 2025
Drew went above and beyond to make sure I received the full service I was expecting. He even valeted my car himself when there was an issue with the jet washer. He was very professional and made sure I was informed of everything.
18 January 2025
The young lady who we dealt with was good, doing a fine job, but I was expecting better from her superior who we never saw.
18 January 2025
Everything was in line with our expectations and as described. The staff were very welcoming and professional, so the experience was very good.
18 January 2025
Very good experience from start to finish. Very professional.
18 January 2025
Everything was perfect
18 January 2025
Service department staff always ready to keeep me uopdated with resolving any issues with the car.
18 January 2025
Explained everything they had done and checked
17 January 2025
Ok but my car has now developed a different warning since the recall and a throttle sensor replacement. Not sure what to do now ?
17 January 2025
First class support in resolving an issue with my X1. I can rely on Sytners Tamworth to provide excellent service.
17 January 2025
All done quickly
17 January 2025
Very professional staff
16 January 2025
Nichola looked after our requirements in a very pleasant and competent manner and kept us updated throughout.
16 January 2025
Excellent customer service from Tom who i dealt with regarding the visit and also the staff member on the cafe/drinks area who helped with my daughter and nothing was too much trouble.
16 January 2025
Very satisfied no issues atall
15 January 2025
Service excellent price point high
15 January 2025
Very quick finish
15 January 2025
Great experience
15 January 2025
Very enjoyable
15 January 2025
So far, seems flawless.
15 January 2025
Looked after very well
15 January 2025
See above. But the staff are fantastic.
14 January 2025
All because of Thomas Smedley.
14 January 2025
Although having unplugged the dashcam from the PowerPoint the technician unplugged the dashcam from the camera from the windscreen both cables were pulled out this is the second time this has happened, despite telling the service advisor this
14 January 2025
Very satisfied
14 January 2025
Vehicle was left washed and service information reset on the computer
14 January 2025
Personable attentive and met expectations
14 January 2025
Great service and communication
14 January 2025
Both arranging the works and being kept informed was very good.
14 January 2025
The service staff are always friendly and efficient and very professional
14 January 2025
Good service, pleasant environment, one unanswered question
14 January 2025
Very efficient
14 January 2025
Friendly welcome, easy to book and kept well informed
14 January 2025
Tamworth offers first class service
14 January 2025
Any done Sytner BMW is very expensive
14 January 2025
Everyone treated us very nicely and welcoming
14 January 2025
My friends think it is hilarious that your ramps are not big enough to take a bmw.
14 January 2025
Got what I needed.
14 January 2025
Perfect service from Debbie. I had a new tyre fitted but it hadn't been properly inflated (pressure was 1.4 when needed ro be 2.2) so I had to stop on the way home. That was the only issue but not a massive problem and I had issues before
14 January 2025
My car was affected by BMW Safety Recall, I deopped my car at BMW met by a very friensly man who explained what the next process was. Waited & was seen by Deb who was looking after my vehicle. Had call later that day to collect car
13 January 2025
On time at agreed drop off easy entry little waiting to sign instruction Pick up with little waiting Nice wash and clean
13 January 2025
Very happy with the service - staff very helpful.
13 January 2025
Great service
13 January 2025
James has been helpful, I was in and out in 45 mins with a recall
13 January 2025
a job well done
12 January 2025
From booking in to how Tom dealt with the issue was excellent. Thank you
12 January 2025
The experience was great, from drop off to pickup first class. Staff, Nichola in particular, were very helpful and friendly.
12 January 2025
I felt that the time taken to complete the work was to long for what it was, addition to this my car came back with scratches on the leather steering wheel which weren't there before it went in. Call back was requested on the day and never happened.
12 January 2025
Informative and efficient.
12 January 2025
Fast service
12 January 2025
I was completely happy with all aspects of the service and workmanship I received from Sytner.
11 January 2025
My washer light was on so was planning on getting screen wash after, when I left it was off so assumed you filled, but is now frozen so obviously filled with water
11 January 2025
Work done as requested and to time scales promised. My contact could not have been more helpful or understanding.
10 January 2025
Very satisfied with my experience. Kyle Sadler was extremely helpful answering questions, and made sure I knew everything that would be done. He kept me updated where needed very well and waited after closing time for me to collect my car.
10 January 2025
Exactly what I wanted
10 January 2025
Initially disappointed but by the time I drove away I was completely satisfied, let's put this down to returning back to work after the Christmas period, otherwise I would given 5 stars
10 January 2025
Everything was explained to me in words I could understand by a very helpful, cheerful lady
09 January 2025
Tom helped resolve things and kept me fully informed.
09 January 2025
Totally professional and efficient throughout
09 January 2025
Professional and friendly staff in all departments. The service department staff are exceptional. My main contacts are with Nicky and Debbie who are first class.
09 January 2025
Very slick and efficient
09 January 2025
Nichola Price was my contact, and she was very helpful, thorough, efficient and lovely, and clearly knows what she is talking about.
09 January 2025
n/a
09 January 2025
Good feedback and decent coffee.
09 January 2025
Pretty much as I've mentioned in the previous comments box. A premium service from a very reputable dealership. Service representatives are helpful and knowledgeable about the product they are dealing with.
09 January 2025
My faulty heater was replaced and covered by the warranty
09 January 2025
Did what they said
09 January 2025
Car saying oil level over full, and told it was ok the car will burn it off, engine noisey on start up, ? And steering wheel vibration on initial start wen cold , not phoned service dept as do not won't to pay for another diagnostic fee, paid 3 alrea
08 January 2025
Very satisfied
07 January 2025
All workforce were courteous and enabled me to feel I was in good hands
07 January 2025
Excellent friendly service.
07 January 2025
Service was great as always. Good communication skills by advisor and video engineer. And good hospitality when collecting my car.
07 January 2025
Good communication, responsive. Efficient.
07 January 2025
Great experience from start to finish.
07 January 2025
All good
07 January 2025
All expectations achieved
07 January 2025
Top Notch service.
05 January 2025
Health check and recall carried out to time
05 January 2025
Very happy
05 January 2025
Not happy at all
05 January 2025
Great service from James
04 January 2025
I am satisfied with the service overall but was told the wait in the dealership would-be 90 mins but was more like 3hrs 30 mins which caused me to miss all my important meetings. Service was friendly though.
04 January 2025
The staff were very professional which is the reason I wanted to return to this branch
04 January 2025
Greeted by a pleasant and efficient handler of our job and made completely aware of the procedure for safety check and how long it would take.
04 January 2025
Service was superb. Debbie was an absolute superstar!
03 January 2025
Had been promised my tyre would be ordered on the Saturday and that my MOtT could be done on the Monday when the tyre had been replaced I waited until lunchtime on the Monday- still hadn't received a phone call letting me know the situation
03 January 2025
Service adviser was friendly and kept me fully informed on progress. Good working zone which allowed me to work whilst my car was being serviced.
27 March 2025
Brilliant, for such a quick turnover it still felt so exciting and special.