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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
1015 ratings and 491 comments received in the last 90 days.
11 November 2024
Bethany Codd and Megan Cooper were fantastic
10 November 2024
Fantastic service! Will come to Sytner when I have next car. Nathan fantastic Shame car broke down after 2/3 days.
08 November 2024
The BMW centre was outstanding, staff helpful and professional which in turn made us want to purchase a car from there. We had visited a number of dealerships in the area not knowing what we wanted but as soon as we walked in we knew a BMW was for us
08 November 2024
Lewis kept me informed attended to my queries and needs
04 November 2024
Sytner and Ashish in particular were very good at looking after me. The sales process was really well explained and Ash kept in contact regularly once my order had been placed.
04 November 2024
The best experience we've ever had getting a new car.
04 November 2024
Very comfortable
03 November 2024
The team were excellent both from the sales and handover activities
03 November 2024
Love the after sale experience when collecting our new xar
02 November 2024
Kept me updated with any info I need to know
31 October 2024
Couldn't fault the experience, Megan was really helpful which made the process run smoothly
29 October 2024
I was kept informed every step of the way
25 October 2024
The staff , especially Grace Round & Bethany Codd, were extremely helpful from purchase to delivery of the new car. 10 out of 10.
22 October 2024
Excelllant service and kept informed what was happening
20 October 2024
Great handover was made to feel very special, full run over of all the instruments and settings
18 October 2024
Again very at ease very patient with the technology. When the customer isn't very tech friendly.
18 October 2024
From start to finish the service was amazing I couldn't fault how we were looked after by Grace and Beth.The hand over of the car was something I hadn't experienced before,my wife loved it.Trevor Short
17 October 2024
Every aspect from the original enquiry through to collection was superbly managed by a well informed and trained team.
16 October 2024
Lewis Moulton (sales manager) as been a first class professional throughout the purchase process
14 October 2024
Quick and easy
13 October 2024
Customer service is 10/10 didn't feel pressured to purchase. Love
07 October 2024
My level of satisfaction is entirely due to the outstanding client service and support provided by Grace Round. I found her to be personable, helpful, patient and wholly professional. I hope that she receives due recognition for the work she does.
06 October 2024
Very professional
04 October 2024
Yes
03 October 2024
Everything went well but think there should be a document pack as you have quite few documents to sign. Some on line some done in showroom.
03 October 2024
Customer service at the Tamworth branch was excellent I was very pleased and satisfied with the purchase of my car! A special thanks to Grace and Beth!
03 October 2024
Great service from the team, Grace as my salesperson and Karen as my finance person were excellent. Friendly, knowledgeable and great communication.
03 October 2024
Both of my sales exec reps were excellent. Great product knowledge and quick at response whilst being professional and courteous.
03 October 2024
I was kept up to date with progress and the order was as expected
03 October 2024
Ashish Charan and the wider team always goes above and beyond to accommodate my needs.
02 October 2024
Completely satisfied throughout.
01 October 2024
Nice clean environment and car
01 October 2024
Although we had a short wait for the car we were kept informed
29 September 2024
I was keep up to date with delivery dates and what needed to happen. The timing was arranged to suit me and , on the day, we got things done quickly as I was a bit tight for time
29 September 2024
The whole thing was stress free and it was just a great experience.
27 September 2024
I was a returning customer to BMW after 7 years of choosing Audi but the service I received made my decision to return very easy indeed.
27 September 2024
My needs were taken into account and solution provided
25 September 2024
Professionalism and respect to our requests.
21 September 2024
Megan was extremely thorough and answered all my questions and concerns during the purchase of the new car
20 September 2024
They made buying and collecting a new car a special' experience.
15 September 2024
I was always kept updated on the progress of my new car I was offered a drink on arrival at the showroom and nothing seemed to much trouble for any of the staff
15 September 2024
Meg did my handover and she made sure i was happy with everything before i left the dealership really friendly and such a lovely personality!
13 September 2024
All was straight forward as always
12 September 2024
I was not the easiest of customers, but at all times I was treated patiently, kindly, and with respect.
11 September 2024
Very knowledgeable Staff. Polite and friendly
06 September 2024
Efficient process
06 September 2024
All my queries were answered and both Beth and Ash were extremely helpful and friendly
06 September 2024
Apart from a small issue with the my BMW App on the day of collection, everything went very well.
05 September 2024
This was handled with care and patience considering all of the questions that I had
05 September 2024
Grace had excellent knowledge of the project and found the car that I wanted in my budget
29 August 2024
Good range to look at and staff on the ball
28 August 2024
Showroom was clean and bright, a great environment for a big brand...oh and a good selection of drinks and biscuits always goes down well! :-)
25 August 2024
Again just fantastic service
24 August 2024
Iwas dealt with kindly and friendly, and all details were explained in a succinct manner
21 August 2024
Very satisfied with the whole process
20 August 2024
My experience at Sytner Tamworth has always been very good. On this occasion it was made even better because I dealt with Grace Round, New Car Sales Executive.
13 November 2024
2nd experience at Tamworth both have been with Deborah Perry. Deborah is very professional and knowledgeable when answering questions and great to talk too . Collected the car next day nice and clean and looked after by the technicians.
13 November 2024
Great attention to detail
13 November 2024
It was a recall +. All good
13 November 2024
No problems.
13 November 2024
Very
13 November 2024
The salesman was very knowledgeable about the car I am looking for
13 November 2024
Recall work completed satisfactory
12 November 2024
Well informed
12 November 2024
Made to feel welcome and very helpful
12 November 2024
Car was taken in for a recall and inspected for other potential issues for free
12 November 2024
The sercvice was excellent The only downside is the costs which are far to high
12 November 2024
Debby handled my issues I had come with very effectively and managed to sort out my problems and put my worries at ease
12 November 2024
Everything was sorted with no issues.
11 November 2024
The work was completed satisfactorily but it took too long. I left the car for the MoT at 8.00 (as arranged) but it was not inspected until 15.25 (after when I'd asked to have it returned and after I was already there to collect. (See more below....)
11 November 2024
Everything requested was done
11 November 2024
Staff were brilliant, but a 90 minute while you wait was 2.5 hours
11 November 2024
From start to finish everyone was very nice and polite
11 November 2024
Welcoming professional staff on the meet and greet and kept informed throughout. The service staff were a credit to your company.
11 November 2024
Very simple, efficient service
11 November 2024
When I requested my vehicle to be looked into on the 2nd visit I didn't expect it to be taken for a spin? 3 visits now in total to try and resolve! I don't feel my car is back to it's previous performance.
10 November 2024
Had a great chat with the technician
10 November 2024
The service man I had dealings with and the girls were very polite and asked me would I like a drink were all very polite.
10 November 2024
To be honest you can have a nice seat, cuppa, snacks, nice toilets, first class service . thats why I love BMW
09 November 2024
Quick. In and out in 10 mins
09 November 2024
Service on my BMW was first class with work being fully bring explained during my wait.
09 November 2024
Again I was kept informed with progress and when the vehicle would be ready for collection.
09 November 2024
They are ok . Only not body ring me after service and ask how my car .
09 November 2024
Great service
09 November 2024
The courtesy car provided was excellent and the customer service was fantastic.
08 November 2024
I assume the recall to the airbag had been completed.
08 November 2024
Very satisfied, Tom helped me sort out my issue and the young lady's made sure i was looked after with drinks etc which made my few hours a pleasant experience.
08 November 2024
The checks are efficient and the advice is clear
08 November 2024
Principally because the work I believe/hope has been carried out to the expected BMW standards ,it's why despite having a 12 year old car (a car I cherish by the way) I still take my car to on paper the more expensive main dealer.
08 November 2024
Very courteous and approachable-really impressed.
08 November 2024
I was able to drop off the car in a timely and efficient way. The work being completed was agreed quickly and probable timescale explained and adhered to.
08 November 2024
I was worried about Advisories noted from last year's MOT and discussed the issues with the Service Advisor, Debbie Perry. She was very reassuring and very helpful. Pleasingly, my car passed without further issues.
08 November 2024
Nothing wrong
07 November 2024
Customer service is very friendly and helpful.
06 November 2024
I only had an airbag recall, the service was quick, and the staff were polite.
05 November 2024
Delivered all needed
05 November 2024
Service and works completed quickly and good value. Some elements of the car not as expected following collection: Missing dust cap following tyre replacement. Air pump left out of storage location and in boot along with cover
05 November 2024
The service advisor ( Deborah Perry ) incredibly attentive, explaining every step of the process and keeping me updated throughout. She took the time to answer all my questions, making sure I felt confident about the service being performed.
04 November 2024
See above! And charged £120 for the privilege, even though I said it was like this from NEW. Surely a WARRANTY fix?
04 November 2024
Excellent service
04 November 2024
Nice staff.Service manager Nichola Price was polite & very patient.
04 November 2024
They were aware of concerns with car and ensured they were reviewed and update provided.
04 November 2024
Very good service and interaction
03 November 2024
When I went for a repair I was offered a loan car so i go home and come back later to pick the car. I was surprised that I wasn't expecting an offer for a loan car but I was very impressed.
03 November 2024
I was kept informed of progress by phone and a web link and a complimentary video vehicle check was carried out.
03 November 2024
Friendly staff, everything made really clear and simple for us, fantastic experience as usual
03 November 2024
On this occasion I wasn't very impressed with the service I received. In the past I have received excellent service but on this occasion I didn't. It is too busy and not enough time is given to customers
03 November 2024
Well informed during the service, and explained to after. Again, great customer service
03 November 2024
You expect because the customer is there that they will pay whatever absurd prices you give them. This remains unresolved with the service showing 'overdue' even though this is not the case. 500 characters is not enough to detail my dissatisfaction.
02 November 2024
Your sales team are faultless however they will be let down by the lack of professionalism your service provides
02 November 2024
All very good
02 November 2024
Problem resolved and will communicated
02 November 2024
Did exactly what was needed in a short amount of time
01 November 2024
We always have Debbie looking after our service visits and she makes everything run smoothly, and ensures we are treated as valued customers- she is a great representative for Sytner and is the reason we keep coming back to Tamworth
01 November 2024
I am nearly 70 and have a wife with a degenerative condition but because my car is now 20 years old, BMW will not allow to provide a courtesy car. The result is that i have a 2 hour (6.5 mile) walk to collect my car. Outrageous is a word that occurs.
01 November 2024
Initially they ordered the wrong part - another wasted journey.
01 November 2024
Work carried out was good, good turn around, phoned to tell me there was a problem, sheered stud on a manifold, so I'd need to collect the following day, loan car was great, the only thing was the sucker marks on the screen from the computer
01 November 2024
As usual first class
31 October 2024
Customer service is focused on giving people complimentary coffee at the garage. We had no update on our car between 8am and 3:30pm and only did when I phoned for an update. My vehicle needed a new tyre which wasn't flagged on the report.
31 October 2024
Excellent support from Jimmy before and after the service
31 October 2024
It is really well organised and I also had a personal chat with Amelia who was very helpful and the lady who supplied the hot drinks was second to none
31 October 2024
Was dealt with quickly no issues
31 October 2024
Good service
31 October 2024
I am very satisfied with my service experience at Sytner Tamworth as the issues were resolved in a professional and quality manner.
31 October 2024
In for a simple brake fluid service all done whilst I waited, a very good service from bmw
31 October 2024
The problem is now rectified and covered from my warranty
31 October 2024
Amazing service, slick and timely as well as friendly. I loved it.
30 October 2024
Very satisfied with the service provided
29 October 2024
The customer service agent Nichola was extremely friendly, knowledgeable & a pleasure to deal with.
29 October 2024
Helpful and professional throughout the complete process
29 October 2024
As above
29 October 2024
Work carried out in specified time car was clean and tidy on return
29 October 2024
I had a airbag recall, which I came in for and had replaced. Shortly after, my air vents stopped working, leading me to pay a mechanic to fix, costing me £200. I called up bmw Tamworth and said to pay £120 just for a diagnosis.
28 October 2024
Easy and confident to deal with
28 October 2024
As the five star grade suggests, completely satisfied.
28 October 2024
100% ,Jimmy the engineer pulled all the stops out to get that spare part ,kept me in the picture throughout .
28 October 2024
Excellent service.
28 October 2024
Very satisfied helpful couldn't do enough for us
28 October 2024
Good attention to detail in health check
28 October 2024
Professional and very friendly staff who are always helpful to try and go the extra mile in achieving customer satisfaction wherever possible.
28 October 2024
All team members were great and very accommodating.
27 October 2024
Like the window showing how clean the service area is also how well cars are treated at Sytner BMW
27 October 2024
The overall experience was really easy and everything was done with the specified timescales.
27 October 2024
Booked my car for recall 4 weeks in advance. Drop off the car & few hours later received the call from branch saying car can't not be ready due to the parts not in! It took over a week to get ready!!!!
27 October 2024
Good level of service with courteous staff and good environment
27 October 2024
Nichola, who was my Service Assistant, was very helpful and knowledgeable about all aspects of the service work being done. The technician was also very helpful and gave good advice. It'd have been 5stars if customers weren't kept waiting so long
26 October 2024
Passed MOT
26 October 2024
Everything done, car ready and cleaned on time
26 October 2024
Debbie Perry was excellent, she kept us informed about our car before, during and after works were carried out.
26 October 2024
Sam Lall was very helpful with us a car dealer and treated us fairly
26 October 2024
I was kept informed about the progress The customer service was just exceptional special In fact the best customer service I have received in 25 years !
26 October 2024
Nichola was efficient and took note of all my requirements making it an enjoyable experience
25 October 2024
Andrew Peet has been really helpful and professional during the whole process and everyone involved done a fantastic job.
25 October 2024
My Service manager was courteous, efficient and I asked for early afternoon release of vehicle which he achieved
25 October 2024
The job which my car went in got done and my car drove lovely after collecting. A little pricey though
25 October 2024
An excellent dealership with great customer service
25 October 2024
Andrew was first class
25 October 2024
Can't find fault with the process
25 October 2024
You're good, no doubt about it.
25 October 2024
When I was traveling back tyre pressure showed as dropped and needed to stop and correct. Hadn't been an issue before service.
25 October 2024
Repairs to our vehicle were transparent and swift and costs were always discussed with us.
25 October 2024
BMW offer a different level of customer care compared to previous dealerships, highly impressed.
24 October 2024
See above. Tom was friendly efficient and took good care of me
24 October 2024
See above.
24 October 2024
Still not satisfied that the brakes should only last 18k miles. I think there is another reason for brake wear . Don't think the correct investigation work was done but only time will tell. If the brakes wear out fast this time I will be making more
24 October 2024
Helpful staff, great coffee
24 October 2024
It was completed in a timely manner especially as I was in a bit of a hurry that day. Lovely friendly service form Sam.
23 October 2024
I had no problem dropping off and collecting my vehicle
23 October 2024
Nichola, our service advisor was very helpful polite, and explained all of the details to us.
22 October 2024
Good professional service
22 October 2024
Excellent support during the service, kept up to date at all times, service performed in a timely way. Matthew Peet very helpful.
22 October 2024
Excellent customer service
22 October 2024
we were informed during the day about the progress of our service and Tom was so kind and helpful.
21 October 2024
Appears effective and effective time management
21 October 2024
While I was at Sytner it was identified that I had a defective tyre. The service advisor (Andrew Peet) made sure that a new tyre could be fitted in the time I had available so that he was happy that I could leave safely.
21 October 2024
Looked after every step of the way! Nicola as fantastic and the complementary hot chocolate definitely hits the spot!
21 October 2024
All work completed efficiently thank you
21 October 2024
The tyre pressure wasnt inflated and reset as requested unfortunately, as part of the health check as the light came back on when i was travellimg home so i had to go to a petrol station to get this sorted myself.
21 October 2024
Prompt, comfortable,efficient
20 October 2024
All good , nice seating area and complementary beverage . Good atmosphere .
20 October 2024
Well looked after and quickly
20 October 2024
I only had the car MOT'd tested and it passed. Pleasant and courteous staff.
20 October 2024
Took longer than expected
20 October 2024
Good service. We dealt with Joshua Putnam who was very professional.
20 October 2024
Having my indicator repeater replaced in wing mirror. That i paid for. The tech that did the work couldnt be bothered to clip the mirror cover back on properly. I had to do it myself. Ill drop the invoice in for my labour. Poor
20 October 2024
Great service from Josh during recent service
20 October 2024
I was there for about 7 hours. It's a long time but the job was a re-call and my local Sytners couldn't fit me in before my winter break. I was happy therefore to be accommodated. A couple of extra jobs thrown in as thanks for several recalls so ????
20 October 2024
Very happy with all aspects of Tamworth
20 October 2024
A quick and efficient service was provided. A warm and welcoming environment.
20 October 2024
Car was returned ready to go and sparkling clean.??
20 October 2024
From start to finish excellent
20 October 2024
Very efficient
20 October 2024
Very helpful staff. Answered every question I asked and went above and beyond to ensure I understood everything.
20 October 2024
Staff was very friendly, kept me updated throughout and gave me an area to work so the service didn't impact my day.
19 October 2024
From start to finish the process was seamless. Jimmy Roberts in Service was excellent, very helpful, efficient and professional, and kept me up to date throughout. On the day of the work everything was completed perfectly and efficiently.
19 October 2024
I was kept up to date with repairs and was well informed with any issues identified with the car
19 October 2024
Very attentive service, clear guidance and good management of expectations
18 October 2024
Excellent dealership with the best return and drop off ever!!
18 October 2024
Looked after me and my car even though work not carried out there because of 3rd party warranty
18 October 2024
Very good service by Tom and the receptionist was pleasant and helpful
17 October 2024
Yes, Tom is a asset to the branch
17 October 2024
Josh was great
17 October 2024
Debbie was very efficient and kept me updated throughout the day. It was very pleasant environment to wait for the diagnostic, WiFi was available for laptop work and the coffee was good too. Thanks to Debbie for the courtesy car too ??
17 October 2024
Sytner have competant and friendly staff
17 October 2024
Again great service from staff
17 October 2024
Everything went great. Toby Walker went the extra mile to make sure any questions I had were answered quickly and in a professional manner.
16 October 2024
My experience is always a stress free one
16 October 2024
Again excellent service. Timely manner of appointment. Friendly helpful staff.
16 October 2024
Work was carried out and car was returned within specified time
16 October 2024
A good experience
15 October 2024
Work completed in 1 day, availability of a courtesy car would have helped
15 October 2024
Great teamwork by all involved
15 October 2024
Still waiting for a price to replace my front carbon splitter
15 October 2024
My car was well looked after and given back to me cleaned and in great condition
15 October 2024
No issues at all so no reason to downscore.
15 October 2024
Very professional, courteous, friendly and welcoming from start to finish.
15 October 2024
MOT carried out on agreed date and time. The assistant monitored the service and explained everything in detail.
15 October 2024
Nice efficient team
15 October 2024
Happy with the outcome
15 October 2024
Andrew Peet was superb & helpful. He was considerate & made time to answer my question's. He's a good representative for your service dept @ Tamworth. I highly recommend him
15 October 2024
Tom Was excellent
15 October 2024
Professional courteous service
15 October 2024
The visit was very smooth and quick. Only disappointment was the car wasn't cleaned despite me opting into a complimentary valet online.
15 October 2024
All expectations were met and as a waiting customer I was certainly looked after. My only request is the seats are moved back into correct position following the valet
15 October 2024
Each time I have opted for a 'wash and vac' i have been left - to be put frankly - pissed off. I have gone through the last time I had this issue - 13th July 2023. I was so disappointed that I sent an email to Sharon Pagebroomhall but still the same
15 October 2024
Excellent as always. Serviced to my complete satisfaction. Car was presented back to me in immaculate condition. Communication throughout was excellent.
15 October 2024
Very satisfied speedy service
15 October 2024
Key fob batt changed & charged for. Just changed myself with Duracell. Wasn't asked Waste of money and recycling.
15 October 2024
Tamworth were excellent and sorted the problem in 24 hours.
15 October 2024
Very satisfied,no complaints.
14 October 2024
Met on arrival, all explained to me. Works completed as promised.
14 October 2024
Drew makes the difference
14 October 2024
Tom Smedley was extremely helpful is seeing to the issue which materialised with the car and was friendly throughout whilst keeping me informed.
13 October 2024
Completely dissatisfied isn't even close to how I feel about my experience with bmw.
13 October 2024
You wouldn't get one star if I could help it bad work is one thing but being lied to and no more contact is another level of bad work
12 October 2024
See previous comment
12 October 2024
Top service team and kept up to date on progress by Tom
12 October 2024
My service advisor was very helpful and was keen to get my car in and out as quick as possible while still making sure it was cleaned after some issues with the drains at the valeting area. Great service overall
12 October 2024
Helpful
12 October 2024
Because Debbie was very professional and helpful and ensured everything was carried out.
11 October 2024
Being looked after and walked through work on car all the way.
10 October 2024
The experience was befitting of the monies paid and the cars status .
10 October 2024
The service was completed much sooner than expected. Friendly, fast and thorough.
10 October 2024
Brilliant service, always greeted by friendly staff, only issue being, after using the online book in process, and stating that i did not want a courtesy wash & vacuum as the vehicle had been vacuumed and polished prior visit, but it was done anyway.
10 October 2024
Can't fault nichola for her service and feedback. Always courteous in her approach. She is aware im not pleased with service i have received and says she has raised a internal report . As per the answer above some jobs need a better monitoring
10 October 2024
Dealt with promptly and courteously, and everything explained clearly
10 October 2024
Excellent service from this department including andrew peet and his colleagues.
10 October 2024
I needed help last week and received with much more !!
10 October 2024
Again I said service was first class from check in to checkout.
10 October 2024
Friendly and helpful staff
10 October 2024
Great service advice given, was well looked after. Much appreciated.
09 October 2024
My service experience at Sytner Tamworth has been great. The team are attentative and thorough. I also appreciated the recent gesture of receiving the floating caps linked to an EGR cooler recall I've been waiting for whilst the parts are ordered in.
09 October 2024
Did service while I waited fully informed and supplied with refreshments.
09 October 2024
As stated above
09 October 2024
Great service, from booking in my vehicle and the service I received from all the staff I dealt with on the day
09 October 2024
Everything done as requested and on time
09 October 2024
Dealt with the EGR recall efficiently and kept me appraised throughout.
09 October 2024
Parts team really great but again towing problems with only part electrics
08 October 2024
The job was done within 24 hours and car come out looking clean
08 October 2024
The overall experience was excellent from start to finish
08 October 2024
All excellent, only reason for not 5 stars is some of the parts needed were not in stock so i had to come back again for a follow up visit
07 October 2024
Everything like clockwork as usual, Tom met me at the drive in and kept me informed all through the process. First class service
07 October 2024
Friendly and efficient service
07 October 2024
Was kept well informed, service was completed earlier than expected
07 October 2024
I was looked after well by the staff & had updates about my service.
07 October 2024
Well organised
07 October 2024
All aspects of service completed and I was well looked after and courtesy car was provided at reasonable cost
07 October 2024
MOT and first service completed in a timely manner and excellent communication as always from Tom
07 October 2024
Prompt and efficient
07 October 2024
Generally very good. Again offered a slightly reduced MOT charge, so as a result won my business. Complimentary wash and vacuum always appreciated.
06 October 2024
I had good service
06 October 2024
Avert clean working area and a video email sshowing the condition of the car.
06 October 2024
Valued as a customer
06 October 2024
Long waiting at check in and pick up.
06 October 2024
I'm not sure why the reluctance to install a map update included with my service plan on a Saturday as its not like its takes a massive amount of time. To suggest that i could purchase a map update from parts to install myself took me back a bit.
05 October 2024
Sam and Kyle were Fantastic!
05 October 2024
Completed on time, very courteous and friendly
05 October 2024
Debbie was helpful, did what she said she would do. Attentive and friendly. Great service
05 October 2024
For the reason above, found tyres were reasonably priced, Kyle who looked after us was great
04 October 2024
Nichola sorted out everything perfectly
04 October 2024
our car was in for a recall, and when we collected it the same warning message was still coming up for a week afterward, not sure why.
04 October 2024
Knowledgeable and friendly staff.
04 October 2024
Really helpful and lovely staff, was accommodating to fit service in at the same time as the recall However, after full service I had to stop to put air in the rear tyre and service instruction is still on dash to be done. Should have been checked
04 October 2024
Mainly down to Tom Smedley who always provides excellent customer service and 100% customer satisfaction. Thanks Tom.
04 October 2024
Efficient and courteous service advisor
04 October 2024
Great service and was a pleasure to have Nichola as my service advisor??
04 October 2024
Everything was as I was told it would be. Deborah made it v straight forward
04 October 2024
Excellent service completed by Mike' car returned as good as new thanks to the hard work of the valet team.
04 October 2024
Would have been 5 stars if my car received the complimentary wash and vacuum that was selected on the check in app and by the offered by the advisor on arrival, but it was overlooked and not done:(
04 October 2024
Warm welcome
04 October 2024
The issue i had was not covered under warranty, but Deborah who looked after me, arranged for Sytner to cover the cost as a goodwill gesture.
04 October 2024
I have no issues with the repair done to my car.
03 October 2024
Very satisfied with the service, the team that dealt with me were amazing and an asset to your business.
02 October 2024
I'm very disappointed with Sytner Tamworth . I started using this centre since January 2024 and did 3 services on my car they never picked up that mot on car is expired which I don't know either . When car need to fix it's come out and I have to pay
02 October 2024
All work was completed to a high standard
02 October 2024
Very good service from Adam and Ben.
02 October 2024
Great staff
01 October 2024
Jimmy was brilliant - completed the service and followed up if I had any problems. Great customer service.
01 October 2024
Having to have my car in for the EGRC recall and a full service at the same time, my car was quickly sorted out the same day, with updates on all the progress. The use of a courtesy car was great and all went smoothly.
30 September 2024
Excellent. Tom Smedley is very competent, helpful and courteous
30 September 2024
Everything was completed to a high standard
30 September 2024
Good communication whilst waiting
30 September 2024
I got a nice cup of coffee and a friendly chat with Josh!
29 September 2024
Everything went exactly as planned without a hitch.
29 September 2024
From start to finish the issue was handled with professionalism
29 September 2024
Job done on time
29 September 2024
Friendly
29 September 2024
Fantastic customer service from Tom
28 September 2024
Thomas explained everything so clearly and I am super satisfied with the service I have received from him.
28 September 2024
I have had some terrible experiences at BMW Stratstone Derby and had decided I would never buy a BMW again but after visiting Sytner Tamworth my faith has been restored. The whole experience was outstanding. Jimmy the service assistant was great.
28 September 2024
was told to return to collect my car at 4.30 pm When I returned it wasn't ready. I was then told it had failed thr MOT. You didnt havr the parts so i couldnt take the car home and you didnt have a courtesy car so i had to get a taxii homeReally poor
28 September 2024
I was very satisfied with your service. You kept me informed about progress throughout my visit.
28 September 2024
Excellent
28 September 2024
Tom who looked after my service needs was highly professional and kept me fully informed throughout.
27 September 2024
Nice arrangement
27 September 2024
Great service
27 September 2024
Very caring and professional manner from all staff from the guy who came out to look at my car and pick it up and Debbie from Sytner who kept me up to date on the status of the repair And a big thank you to Debbie for the additional gift
26 September 2024
Check in was great. Customer service was first class. Videos on works outstanding and progress updates brilliant.
25 September 2024
Easy check in and booking process
25 September 2024
Tom Smedley has been helpful
25 September 2024
Tom provided excellent service, he kept me updated throughout the day on my car, was very approachable and friendly, a credit to BMW
24 September 2024
Kept updated, clear on cost.
24 September 2024
Although on collection. My sat/nav. Phone connections &?radio not functioning.
24 September 2024
Value for money well looked after
24 September 2024
Tom Smedley was as usual exceptionally helpful in sorting out car issues tuned around in 48 hours
24 September 2024
Fantastic service
24 September 2024
Job was done on time Friendly staff
24 September 2024
Kept me informed every step of the way while my car was in.
23 September 2024
Very informative and transparent
23 September 2024
Good contact from service rep, kept updated and fair price charged for work undertaken.
23 September 2024
Great experience from start to finish.
23 September 2024
some broken part was left in the driver side seatbelt buckle so that the seat belt would not engage. Car was washed but to be honest was left with more water marks than when i left it in.
23 September 2024
as soon as i sat down I was talking to my service advisor, and once ready she was straight out with the keys and completed.
23 September 2024
Staff are helpful
23 September 2024
Just an oil and air filter service but perfectly happy
23 September 2024
Everyone happy to see you and great service
22 September 2024
Good appointment communication confirmation and reminders. Pleasant waiting area. Transparent process for showing work that needed to be done on car.
22 September 2024
Reasonable price for the work I had carried out. Professional and courteous representative The only reason it wasn't 5 stars is once home and looked at receipt I could not find what weight/grade oil was used. Meaning uncertainty on top up if required
22 September 2024
Once the issues were identified the service team were responsive. I was thankful to have a courtesy car for the 3 days my car was not on the road.
22 September 2024
The Tamworth dealership is a a fantastic place to be, all staff are great.
22 September 2024
Kept informed at all times
22 September 2024
Excellent service. My minor issue is sometimes it can take a while to drop off and collect my car. I don't want a coffee, just get it sorted quickly.
22 September 2024
I had the wash and vacuum after the service it wasn't the best
22 September 2024
Not really impressed over
21 September 2024
Nick Sheldon and Tom Smedley always provide a fantastic service. Very helpful and thorough.
21 September 2024
Cant fault it
21 September 2024
Sam gave great feedback and kept me updated.
21 September 2024
In the past some of my visits have fallen well below my expectations, however recently I've been very impressed with my visits. The service is definitely at a level I would expect from a premium garage provider.
21 September 2024
Always welcomed warmly to sytner whether its for a service, mot, or repairs the team remember me and also say hello.
20 September 2024
I have asked for stay in session but it was booked for an all day session due to which my car was not in the priority list and I had to wait from morning 9 AM to 4 PM.
20 September 2024
Efficient, well-organised service. Staff are very helpful and friendly
19 September 2024
Very good
19 September 2024
Very efficient in their work
19 September 2024
Looked after me well
19 September 2024
Felt my needs had been meet and I was looked after.
18 September 2024
Tom Smedley was really helpful and went above and beyond to ensure I was kept informed at all times, even when it was my company causing all the delays
18 September 2024
Sytner Tamworth is very professional and efficient. I like the videos showing the work carried out
18 September 2024
Very efficient & friendly
17 September 2024
All done to my expectations.
17 September 2024
My MOT was completed on time and l was given a discount on the final cost. Also Sam at BMW Tamworth was very attentive and advised me on the BMW app and helped me access it's functions.
17 September 2024
Response from initial contact until completion. Good communications.
17 September 2024
All staff fantastic; from booking in, managing appt, to refreshments (stars for Nichola Price & Greg Wood video!) Job done as spec'd & on time I was kept informed (eng video - great idea) Wash and vac - nice touch Premium brand accommodation
17 September 2024
Well looked after during waiting time
17 September 2024
Recently my car was taken to Sytner Tamworth by the AA. It was taken there at 12.00 midday on Thursday and need a new clutch and flywheel. It was ready for me to collect the next day Friday at 3.00 p.m. Thanks
16 September 2024
Always helpful and friendly
16 September 2024
See above
16 September 2024
Fast, friendly, efficient
16 September 2024
The work was completed as requested and I was kept updated on progress throughout the day.
15 September 2024
As above, thanks to Jimmy in services and Hannah on front desk.
15 September 2024
Very satisfied with the service given by your team.
15 September 2024
1st class, Sytner Tamworth customer service is 2nd to none , I have been a loyal customer for a long time I fist experienced Sytner at Sutton Coldfield and the standard has not dropped - my service manager Andrew Peet was very excellent
15 September 2024
Very professional
15 September 2024
Everything needed was done without issue.
15 September 2024
Nicola was very helpful
15 September 2024
Was kept upto date with the progress from the service advisor
15 September 2024
Great communication, spot on service
15 September 2024
Very satisfied with the service
15 September 2024
Had no reason to complain
15 September 2024
Jimmy was a standout customer service rep, his help and understanding was very much appreciated.
15 September 2024
Quick in and out ... Job done
14 September 2024
Friendly and professional. Great service
14 September 2024
Dan made sure he did everything he could to ensure the car was ready as soon as possible. He helped me change over my number plate all within days. He also spent a lot of his time going through the functions of the car. Thank you!
14 September 2024
All round great service
14 September 2024
First class service
14 September 2024
All the staff and service were really good. You could only improve the waiting time to drop off and collect the car (Drive in Service??). At other BMW garages, I never waited as long, 30 to 40 min, to speak 4 min to the Service Advisor
13 September 2024
Efficient
12 September 2024
Excellent customer focus and class leading facilities.
12 September 2024
Very I will be returning and using sytner over a closer dealership.
11 September 2024
Great service
11 September 2024
Well looked after and kept up to date info.
11 September 2024
Tom was first class in his approach and service
11 September 2024
BMW Tamworth staff are amazing nothing Is too much trouble always looked after when we go there
11 September 2024
Kept updated throughout process
11 September 2024
Every time I have been to Sytner Tamworth I have been well looked after and had good service
11 September 2024
Service and customer service were great, easy and totally welcoming / comfortable environment while service was carried out
11 September 2024
Job was completed on time with no fuss
10 September 2024
Great customer service.
10 September 2024
I like the car reception process and the customer reception process works exceptionally well, it was excellent the way l was kept informed about the repair progress . The way you assign a specific customer advisor to each job is perfect.
10 September 2024
Staff attentive at all times. I did have to wait some time to get my car back after I had been told it was ready but I don't think that would be enough to reduce my satisfaction to 4 star.
10 September 2024
Very professional staff, nothing is too much trouble.
10 September 2024
Excellent service experience provided by Kyle Sadler. Kyle clearly explained all work carried out and provided a swift service.
10 September 2024
The experience I got was excellent, as it always is when Debbie Perry is the customer service rep that looks after my service bookings - she always takes care of the details, treats me like a valued customer that she is genuinely pleased to see.
09 September 2024
Looked after very efficiently. Vehicle ready for collection on time. Washed & hoovered. Good service.
09 September 2024
Always a slick, welcoming, comfortable experience
09 September 2024
Excellent as always.
09 September 2024
I'm happy with the service. I've received details of what my vehicle's current condition. I'm completely satisfied with the service.
09 September 2024
Polite staff Issue quick dealt with able to work whilst the issue was investigated
09 September 2024
Car returned in time and washed
09 September 2024
Extremely professional. Great service all around including the coffee bar!
09 September 2024
Good staff, good experience.
09 September 2024
Drew was brilliant in making sure we knew when the car was booked in and what to do with check in. The team in Tamworth were brilliant explaining what service checks were carried out. We stayed in the showroom during the service, really looked after
08 September 2024
See above . Parts supply issues were disruptive but not the fault of the dealership. They did their best in the circumstances and were professional and courteous throughout
08 September 2024
Simple to book, and only 15 minutes away.
07 September 2024
I prefer travelling to Tamworth branch rather than Solihull. The service has always been more friendly and helpful.
07 September 2024
Service completed in 2 hours. Offered a drink and Andrew was very helpful
07 September 2024
Great advisor, good facility, work completed to a high standard.
07 September 2024
On the ball
07 September 2024
Everything went well
07 September 2024
From beginning to end once at Tamworth premises, first rate - Drew the agent excellent - friendly, businesslike and (despite being very busy) very efficient
07 September 2024
Quick and great service
06 September 2024
As above. Friendly efficient staff
06 September 2024
Very efficient
05 September 2024
Great service
05 September 2024
Fantastic service as usual
05 September 2024
Good reception, coffee offered, comfy and friendly staff, car serviced without any problems.
04 September 2024
Courtesy charge else 5star
04 September 2024
Professional service
04 September 2024
Debbie Perry is a fantastic service advisor and good work by the service team.
04 September 2024
Very. Kyle was great and kept me informed. He's proactive and helpful when my car is in for maintenance.
04 September 2024
Valet was good and service
04 September 2024
Excellent customer care
03 September 2024
Initial video assessment is helpful, the car was returned on time with all work completed and a wash and valet, many thanks.
03 September 2024
Satisfied
03 September 2024
Great service and Sam was great to deal with.
03 September 2024
Efficient Friendly
03 September 2024
when i checked under the bonnet of the cat there was cristalised add blue all over bery very sloppy attention to detail my car may not be a new one bit its very well looked after and i only let yourselfs service it anf anything else that needs doing
03 September 2024
Everything went well.
02 September 2024
I was kept informed and updated on the cars work and what was needs to be done
01 September 2024
Good
01 September 2024
Very good
30 August 2024
Again Debbie was faultless amazing support thought out However The diagnosis of the fault in my mind is bizarre, the fault of a camshaft dampener was first put down to tyre where, never heard anything like it
30 August 2024
The service went smoothly. However, I was promised a wash and vacuum. The boot wasn't touched neither was the dashboard.
30 August 2024
Offered refreshments when dropping off and picking up my car and everything was completed in a timely manner and to a good standard
29 August 2024
I was looked after by friendly efficient staff
29 August 2024
Had four new tyres fitted and three valve cap were very loose and one missing. Bonnet cable was left exposed but was rectified immediately. I had concern's whether all my wheel bolts were tightened.
29 August 2024
With 12 months warranty on my used vehicle purchase, who wouldn't be satisfied
29 August 2024
Great service and very attentive, lovely environment and was kept up to date throughout.
29 August 2024
Experience is always good
29 August 2024
Very attentive and fast service
29 August 2024
No complaints, all good
29 August 2024
Bought some parts and service managed to fit me in for airbag recall booking for when parts due in. Booked service for another car as well.
29 August 2024
Staff very helpful and friendly
29 August 2024
Very helpful staff, couldn't do enough for me resolving a problem that was caused by another department of BMW
29 August 2024
Great. Debbie informed me that although when I'd booked on line I had selected oil / spark plug change as well as brake fluid change, only the latter was required as part of my BMW VSI. It's nice to see staff / dealerships not doing unnecessary work
28 August 2024
Josh Putnam makes the experience effortless and is a credit to your organisation.
28 August 2024
Only let down by grubby/oily marks left on the wings adjacent to the engine bay. Looks like the magnetic wing protectors need cleaning between services. Other than that very pleased.
28 August 2024
The customer liaison person who dealt with me (can't remember his name) was very efficient and helpful.
28 August 2024
Service advisor Nicola was brilliant. My car was completed earlier than expected and washed. Nicola kept me updated with progress. Fantastic service from Nicola and the service team
28 August 2024
Superb customer service Sam from service team outstanding
28 August 2024
Apart from the booking in, the service when you take your car in is excellent.
28 August 2024
Satisfied with the service
27 August 2024
All ran on time. Completed additional recall work whilst service work undertaken. Team were friendly and helpful
27 August 2024
Good service, advisor was courteous and attentive.
26 August 2024
Completely Satisfied
26 August 2024
Tom Smedley was very helpful from start to finish, an asset to the business.
26 August 2024
Very good
26 August 2024
Whenever I have enquired at Sytner regarding parts or maintenance, I have always been met with the utmost respect and politeness, and desire to help. My recent visit is no exception. Very pleased.
26 August 2024
I was completely satisfied with Sytner Tamworth however, the booking process was not perfect. I did not receive any confirmation and phoned again to confirm.
25 August 2024
Very satisfied, you can wait for your car, this is very convenient when you don't live close.
25 August 2024
Excellent service
25 August 2024
Prompt turnaround completed in one visit
25 August 2024
The work was carried out on my vehicle and vehicle was running perfectly.
24 August 2024
Great customer service from all staff I dealt with.
24 August 2024
Jimmy was very welcoming and the health check video was a nice touch.
24 August 2024
Simple: just excellent service.
23 August 2024
Again down to Thomas,
22 August 2024
Easy procedure to book a service, good lines of communication throughout. Friendly staff, comfortable surroundings to wait
22 August 2024
Again excellent communication
22 August 2024
Very straightforward service, however when I asked for a preference on when my vehicle would be ready I was not contacted to say it would be ready later. Also, someone was going to speak to me after about car offers etc. This did not happen.
22 August 2024
Not only did BMW complete the recall they also completed my routine service free of charge for my inconvenience. The courtesy car was of a very quality.
22 August 2024
I was told it was a 15 minute job, dropped it in at 8am and advised that I would pick up between 3 - 4 pm. When I tried to collect the car at 3.30pm I was kept waiting for an hour and twenty minutes as the car had not been touched until I arrived.
22 August 2024
Cannot fault.
21 August 2024
Good communication
21 August 2024
The Technician who dealt with us was first class in every aspect
21 August 2024
Quick and easy drop off and collection, great comunication, complimentary wash and vac, plus a freebie which was unexpected!
21 August 2024
Well looked after
21 August 2024
Work carried out and Jamie was helpful.
21 August 2024
Perfect from start to finish
20 August 2024
Work carried out within time scales, nice coffee too!
20 August 2024
Always great service from the team there, being able to wait/ work while my car is maintained and having complimentary drinks is a nice touch.
13 November 2024
Very satisfied