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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the company
  • Years in the industry 25

Nick Hattersley

General Sales Manager
  • Years in the company
  • Years in the industry 12

Nick Thompson

Used Car Sales Manager
  • Years in the company
  • Years in the industry 22

Mark Smith

Service Manager
  • Years in the company
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the company
  • Years in the industry 29

James Underwood

New Car Sales Manager
  • Years in the company
  • Years in the industry 12

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Listened to concerns/issues and provided useful feedback.

Service

It is now apparent my car was wrongly diagnosed from the start, the car had parts fitted that were not the cause or effect of the problem. There was a lot of trust placed on this centre to identify/fix my car and return to me, this did not happen.

Service

A very satisfied service experience occurred.

Service

Local, friendly

Service

Welcoming staff and work carried out to a very high standard

Service

I’m always satisfied with the manner of your service representatives

Service

Service staff were impeccable throughout, from the meet and greet to the handover it was a well oiled machine. The actual vehicle service appeared comprehensive and gave me full peace of mind about the condition of my vehicle being a recent purchase.

Service

Friendly staff, nice environment, and techs that know what they're doing.

Service

Coffee bar is great, the soft furniture area is great. Kept to the 90min turn around. My car was Valatied And I bought a new cat lol

Service

great environment, but problem was not resolved

Service

Helpful and professional staff (Debbie). Took the correct decision to replace a light bulb so that time on MOT would be minimized.

Service

Always welcoming and friendly atmosphere, but remaing professional

Service

No fuss service just the ticket.

Service

nice staff to deal with , from receptionist through to the person handling my vehicle repairs, even offering to clean the inside of my car

Service

Took it in Saturday but couldn’t do it till Monday/Tuesday but kept me informed and gave me courtesy car so no problems - Laura and Carl both very helpful

Service

Without knowing a friend at BMW, I feel this experience would’ve been much worse.

Service

visit followed by video showing tyre tread depths-would have preferred a writtenreport.

Service

Always kept in the picture by Karen Clougher

Service

Wanting to charge us when the car has warranty and we've only had it 2 months

Service

no hitches and attention to detail

Service

Good reception team who had prior knowledge of my visit. Work carried out as requested and car ready for collection at time promised.

Service

excellent service from start to finish

Service

Whilst the services operative was polite and totally honest the issue was that a tyre which had been ordered for me was allocated to another car, thus when I arrived I was told that they would have to send off for a replacement.

Service

Great service although part of the service history wasn’t recorded on the idrive and I to return to have this updated.

Service

Efficient professional service.

Service

Yes, I was satisfied with the welcome and service I received from Sytner Tamworth. I have visited Sytner Tamworth few times for service over the last three years and it has always been a good experience.

Service

Updates throughout the day - from car has arrived,inspection video to car ready to be dropped of.

Service

Very easy to book and very easy to drop off car and pick up after service.

Service

Dropped car off at service point and given back 2 hours later washed and Service completed as planned, car given back after a wash and mini vac

Service

Boight a BMW with 5 year service plan, got told brake fuel needs changing every 2.5 years. Basic maths says 2 fluid changes should be included. But no, only one is included!! Courtesy car given at 8am on working day with only 1 gallon fuel in tank!!!

Service

Good service

Service

Great staff and my car was repaired and serviced quicker than anticipated

Service

After having the car 2 times the tyre earring light still comes on when the car is started

Service

Very good customer service

Service

Further to point 1 above, all works were completed and the car was returned in pristine condition. I also found the Service Video very useful to see the condition of the underside, tyres & brakes.

Service

Excellent facilities with fantastic customer service.

Service

I could give 5 but kept reserve

Service

Service took longer than promised

Service

Found Sytner Tamworth very professional and attentive

Service

Got what I needed done

Service

Happy I got the car back soon, although I wish it had been seen first thing in the morning, and fixed before picking up the children. I also understand this is not always possible, but if it had, I would have been 'completely satisfied' and 5 stars.

Service

Excellent support

Service

No problems whatsoever

Service

Excellent service, polite staff, well presented car

Service

Through long experience I always add an hour on to the stated completion time.

Service

Work was carried out quickly and resolved

Service

Very slick and quick turnaround

Service

I’ve had 2 recent visits. I would give the body shop visit 5 stars, but only 4 for the car service visit as I felt as if was all a bit scripted as less personal. Maybe the member of staff was new?

Service

Just very pleased with how professionally I was looked after by the Tamworth Team.Well done

Service

Laura made it! Waited for me when I was running late.

Service

i am always well looked after and the staff are very helpful and respectful, especially Debbie Perry.

Service

Car information - statutory inspection - data not up-dated after MOT.

Service

A great feelin of being satisfied, when l left the building.

Service

Very helpful and accommodating

Service

Very efficient,very professional

Service

As above. Quoted a very expensive price for replacement of two rear tyres that have some wear left in them. I have achieved much better price in same make etc at local tyre chain. This reflects a credibility gap.

Service

Just slight problem, sorting free service

Service

people treat you well

Service

When I turned up for the work there was no record of the booking but they accommodated the work anyway.

Service

It lasted the personal touch

Service

Overall good experience and dealt with professionally

Service

It didn't cost me anything

Service

Everything done as it should have been and on time and I was kept informed of progress

Service

All done in fast and professional manner

Service

efficient and even touched up my chips as requested

Service

Efficient service , good communication

Service

We were treated very politely, the service was excellent and the whole process was very efficient.

Service

The booking-in staff member was efficient and fitted my car in promptly and the work was completely satisfactory. All personnel I met were courteous and helpful.

Service

Again no problems deliverd what you promised

Service

What I expected.

Service

as ever it was just easy

Service

Despite the car having a problem it was dealt with quickly and efficiently

Service

You completed all the work required and kept in touch to advise progress

Service

Service experience is always outstanding.the company appears to customer's be run with exact precision.

Service

All faults were resolved within a 24hr period. The loan car was a very big plus point.

Service

Would've been 5 stars but for the fact that they washed my car when I asked them not to..... I prefer to wash it myself.

Service

Well organised, courteous and very professional offering a personal service.

Service

There were no problems and car was returned clean.

Service

There is little that could have been done to improve anything.

Service

Fixed the issue first time

Service

Did exactly what they said they would when they said

Service

For all the reasons I've just given.

Service

The staff were attentive and polite and did not complete any additional work without speaking to me. The centre is extremely efficient.

Service

I wanted a new tyre fitted but your quote was nearly £100 more than I was quoted by a reputable Tyre Company, for the same tyre.I was also quoted £58 for the MOT until I said I could get it cheaper at my local garage, you then came down to £39.

Service

professional and friendly service

Service

As the problem is not resolved

Service

Completely issue free

Service

Car came out of service with another problem that it didn't intally go in with. I had to rebook another slot over a week later to get it sorted

Service

No faults to be found with the service. Was carried out quickly so as to not cause too much inconvenience not having the car.

Service

Good service, made to feel important

Service

Everyone very courteous and professional at all times

Service

Nice surroundings and courteous staff

Service

Excellent pick up/drop off service and complimentary wash and valet

Service

Was sorted out really quickly

Service

Everything was dealt with as expected in a professional manner,On time and the car was returned to me cleaned and ready to go

Service

Hassle free

Service

All good nothing bad to report

Service

Same answer as above, however, it took a great deal of my time to resolve the issue

Service

Were able to change loan vehicle when it wasnt suitable.

Service

we seemed to wait a long time

Service

First class service

Service

I was not advised to drive in through the roll up doors on arrival so parked up and was told afterwards to enter through the doors

Service

Very. Being ex trade my expectations are very high and Tamworth are very knowledgable and professional

Service

Karen was excellent but my vehicle came back with a broken vanity mirror which is still waiting to be booked in

Service

as above

Service

Treatment on the day was polite and efficient.

Service

As above - the care and attention from all staff is exemplary.

Service

Completely upfront with any costs involved and after service call to make sure the vehicle is performing correctly.

Service

Customer service great. Though did experience some problems as when booking for mot/ service said no space for service but then on the day said they could accommodate me.

Service

Everything done to high standards

Service

Simple and straight forward service

Service

Dealt with all issues raised and followed up with call to advise on issues.

Service

They did everything I expected and the service assistant was very polite and helpfull

Service

Easy to book appointment

Service

When the car came out of the service area, it had warning brake light on the dashboard that wasn't there before and they forgot to give me the paperwork to take home. When rung up for it it took them over a week to send it.

Service

No offers of a hot drink on arrival. Item I asked to be looked at was not addressed until I returned to collect the vehicle which incurred a further wait

Service

As above

Service

Courteous staff. All explanations given, replacement car, good coffee. What's not to like.

Service

Frustrated that so many of my settings had been changed i.e. Radio, air conditioning, seat positions. Would be nice to have car returned with drivers seat at least close to normal position.

Service

The service I received from my first telephone call to the dealership through to collecting my car and beyond was impressive.

Service

Very helpful and friendly staff.

Service

Great process, great communication and the work was carried out properly.

Service

Danielle Smith and Naresh Patel are just brilliant. Danielle really looked after me and is a great asset to your team. As a difficult customer, I know how challenging I can be and yet Danielle went above and beyond. Exceptional.

Service

truth

Service

One word - Professional.

Service

I dealt with Daniel Walker, he looked after me from start to finish, nothing was any trouble to him, a really nice trustworthy guy.

Service

I was slightly annoyed at the service received, I was told my car would be cleaned. When I opened the boot I noticed it hadn't been cleaned and was advised after that they don't do the boot. Should have advised me before that my boot wouldn't be clea

Service

The BMW centre is magnificent

Service

Nice environment to talk to the rep during purchase. She made us comfortable during the sale and explained all what we need to know. Delivery was seamless.

Sales

All good

Sales

Excellent service all round and really pleased with my car.

Sales

The only reason I’ve given 4 stars instead of 5 is that occasionally there was some waiting around

Sales

Process was quick, I was in my car within 2 days

Sales

The sales executive took the time to determine what we wanted from the car and also which spec we were looking for. She also explained the benefits of both the car and the extras. A car was found with the spec and colour we wanted and was available.

Sales

Made to feel very welcome, excellent staff.

Sales

Martyn did not pressure or hassle me into making a decision.

Sales

We were looked after by Lewis Wale and I must say what a very well mannered young man. Lewis handled everything for us and made whole process effortless on our behalf. Very professional . May I also say that all the staff were very helpful .

Sales

Flawless - April Woodward supported me all the way through and made the whole experience one to remember.

Sales

Fantastic overall buying experience

Sales

The new dealership is excellent, especially the quality of the free coffee.

Sales

Very professional from initial enquiry to handover.To improve the process may I suggest two matters.Please give me a call on 0121-308-0138 for details.

Sales

They answered all my questions, were very helpful and weren't pushy (which I hate). They knew what they were talking about and all staff I met were professional and friendly.

Sales

The delivery of the car was perfect. Martin took time to explain the controls and set the phone and radio channels. All the people I have met at BMW have always been helpful and willing to assist.

Sales

The sales representative was excellent, his honest, straight forward approach made the whole process enjoyable

Sales

April Woodward was always approachable, knowledgeable and nothing seemed like too much trouble regardless of how many questions I asked.

Sales

This is the second car I have purchased from April and both times have been rather pleasurable exporiences, she always exceeds my expectations.

Sales

I was kept well informed of the progress of my order. Collection of the car was also excellent with time taken to explain car details.

Sales

All that was expected for customer service was delivered and cannot fault the service at this dealership

Sales

Chris Lewis was fantastic to deal with. Didn’t pressure me unlike another dealer

Sales

Efficient hand over.

Sales

Sales rep Josh made an excellent offer within my budget allowing me to exchange despite limited capital to put in.

Sales

The whole experience from beginning to end was first class. The building/showrooms and facilities are flawless that many other motor retailers would do well to try and emulate - stunning.

Sales

Amy looked after us very well

Sales

The centre itself is spacious and welcoming. All the staff were well versed in the role they had to play.

Sales

All v quick but clear and helpful

Sales

Martyn who looked after us was authentic and worked hard to get us the right car and made it a fun experience.

Sales

Excellent, everything in place and ready for the pick up

Sales

Handover good and sales staff helpful

Sales

excellent product, great drive

Sales

Chris was really helpful and did a lot for us and a quick turnaround with the cars

Sales

The experience second time around (i..e on delivery) was excellent however it was the second attempt. The first vehicle was missing items of spec. The salesman and dealership were brilliant in resolving this though.

Sales

I felt the seriously high standard service and personality of the team was truly genuine. I can usually see straight through the false sales pitches which puts me right off (Audi)!!!Credit to BMW for hand picking a top team at Tamworth!

Sales

Perfect

Sales

Friendly and very helpfully

Sales

Kept fully informed at all times

Sales

The Sales rep Lewis Whale, was really helpful. We were unsure which vehicle to go for but with our budget he was able to find the perfect solution.

Sales

Josh made us feel completely at ease during our purchase.

Sales

Brilliant coms from the BMW representive

Sales

Overall great service particular by James our sales re - he could not do enough

Sales

very helpful people

Sales

Again Josh, very helpful

Sales

Continued communication Regular updatesGood price for the car

Sales

The bmw centre at tamworth is superb, from the centre itself to the staff

Sales

The overall experience made the buying of the car feel special. The attention to detail from Amy was exceptional.

Sales

Adrian Wood in particular provided exceptional service which exceeded my expectations. Highly knowledgeable, professional and went above and beyond to ensure a high quality experience was provided.

Sales

Martyn ensured I was kept up to date with the progress of my purchase.To be honest I didn't expect the signature to pick up to be so fast!

Sales

Perfect for my requirements

Sales

Everything was polished and smooth with an excellent Sales Executive in Martyn Timmis who was well supported by Daniel Bird. Martyn is a credit to Sytner and to BMW and is head and shoulders above any other Sales Executive I have bought from before.

Sales

Quick service

Sales

Quick service showed the main point on the car

Sales

Sytner and bmw sell the car and treat you very well . Tim and Sarah bent over backwards in order to get me a car to suit my needs. All the staff make you feel welcome.

Sales

.

Sales

Couldn't fault the experience.

Sales

This was my first visit to sytner Tamworth.shrowroom is fantastic everyone was very helpful an your coffees are great

Sales

Excellent

Sales

Wayne Neil at Tamworth has been exemplary both this time and when I purchased my last car from him. Couldn't fault his excellent customer service and help with everything.

Sales

We were treated extremely well and made to feel most important.

Sales

As always the staff were totally knowledgeable about all of the products available and offer a complete and comprehensive service from start to finish.

Sales

Everything was smooth and easy. Good advice to make sure the car was right for me, I received regular updates from the sales lead throughout and always really helpful. Agreed a date to pick up the car which was convenient

Sales

Sytner BMW Tamworth were excellent in every way right from my first phone call. A test drive was arranged and completed the very next day after my initial call even though this was one of the busiest days of their year. I ordered at this same visit!

Sales

Josh Blakemore at BMW Tamworth was amazing from start to finish. Very professional throughout. Contacted many BMW dealerships leading up to my purchase and Josh was the only one that followed up regular. Great deal and he got my business!

Sales

Great service and patience while I made my mind up.

Sales

I walked into Sytner BMW Tamworth at 9.30am on a Saturday morning, and by 1pm I had test driven, negotiated, signed and paid my deposit for my new vehicle. Excellent, prompt customer service.