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Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.
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Listened to concerns/issues and provided useful feedback.
It is now apparent my car was wrongly diagnosed from the start, the car had parts fitted that were not the cause or effect of the problem. There was a lot of trust placed on this centre to identify/fix my car and return to me, this did not happen.
A very satisfied service experience occurred.
Welcoming staff and work carried out to a very high standard
Im always satisfied with the manner of your service representatives
Service staff were impeccable throughout, from the meet and greet to the handover it was a well oiled machine. The actual vehicle service appeared comprehensive and gave me full peace of mind about the condition of my vehicle being a recent purchase.
Friendly staff, nice environment, and techs that know what they're doing.
Coffee bar is great, the soft furniture area is great. Kept to the 90min turn around. My car was Valatied And I bought a new cat lol
great environment, but problem was not resolved
Helpful and professional staff (Debbie). Took the correct decision to replace a light bulb so that time on MOT would be minimized.
Always welcoming and friendly atmosphere, but remaing professional
No fuss service just the ticket.
nice staff to deal with , from receptionist through to the person handling my vehicle repairs, even offering to clean the inside of my car
Took it in Saturday but couldnt do it till Monday/Tuesday but kept me informed and gave me courtesy car so no problems - Laura and Carl both very helpful
Without knowing a friend at BMW, I feel this experience wouldve been much worse.
visit followed by video showing tyre tread depths-would have preferred a writtenreport.
Always kept in the picture by Karen Clougher
Wanting to charge us when the car has warranty and we've only had it 2 months
no hitches and attention to detail
Good reception team who had prior knowledge of my visit. Work carried out as requested and car ready for collection at time promised.
excellent service from start to finish
Whilst the services operative was polite and totally honest the issue was that a tyre which had been ordered for me was allocated to another car, thus when I arrived I was told that they would have to send off for a replacement.
Great service although part of the service history wasnt recorded on the idrive and I to return to have this updated.
Efficient professional service.
Yes, I was satisfied with the welcome and service I received from Sytner Tamworth. I have visited Sytner Tamworth few times for service over the last three years and it has always been a good experience.
Updates throughout the day - from car has arrived,inspection video to car ready to be dropped of.
Very easy to book and very easy to drop off car and pick up after service.
Dropped car off at service point and given back 2 hours later washed and Service completed as planned, car given back after a wash and mini vac
Boight a BMW with 5 year service plan, got told brake fuel needs changing every 2.5 years. Basic maths says 2 fluid changes should be included. But no, only one is included!! Courtesy car given at 8am on working day with only 1 gallon fuel in tank!!!
Great staff and my car was repaired and serviced quicker than anticipated
After having the car 2 times the tyre earring light still comes on when the car is started
Very good customer service
Further to point 1 above, all works were completed and the car was returned in pristine condition. I also found the Service Video very useful to see the condition of the underside, tyres & brakes.
Excellent facilities with fantastic customer service.
I could give 5 but kept reserve
Service took longer than promised
Found Sytner Tamworth very professional and attentive
Got what I needed done
Happy I got the car back soon, although I wish it had been seen first thing in the morning, and fixed before picking up the children. I also understand this is not always possible, but if it had, I would have been 'completely satisfied' and 5 stars.
No problems whatsoever
Excellent service, polite staff, well presented car
Through long experience I always add an hour on to the stated completion time.
Work was carried out quickly and resolved
Very slick and quick turnaround
Ive had 2 recent visits. I would give the body shop visit 5 stars, but only 4 for the car service visit as I felt as if was all a bit scripted as less personal. Maybe the member of staff was new?
Just very pleased with how professionally I was looked after by the Tamworth Team.Well done
Laura made it! Waited for me when I was running late.
i am always well looked after and the staff are very helpful and respectful, especially Debbie Perry.
Car information - statutory inspection - data not up-dated after MOT.
A great feelin of being satisfied, when l left the building.
Very helpful and accommodating
Very efficient,very professional
As above. Quoted a very expensive price for replacement of two rear tyres that have some wear left in them. I have achieved much better price in same make etc at local tyre chain. This reflects a credibility gap.
Just slight problem, sorting free service
people treat you well
When I turned up for the work there was no record of the booking but they accommodated the work anyway.
It lasted the personal touch
Overall good experience and dealt with professionally
It didn't cost me anything
Everything done as it should have been and on time and I was kept informed of progress
All done in fast and professional manner
efficient and even touched up my chips as requested
Efficient service , good communication
We were treated very politely, the service was excellent and the whole process was very efficient.
The booking-in staff member was efficient and fitted my car in promptly and the work was completely satisfactory. All personnel I met were courteous and helpful.
Again no problems deliverd what you promised
What I expected.
as ever it was just easy
Despite the car having a problem it was dealt with quickly and efficiently
You completed all the work required and kept in touch to advise progress
Service experience is always outstanding.the company appears to customer's be run with exact precision.
All faults were resolved within a 24hr period. The loan car was a very big plus point.
Would've been 5 stars but for the fact that they washed my car when I asked them not to..... I prefer to wash it myself.
Well organised, courteous and very professional offering a personal service.
There were no problems and car was returned clean.
There is little that could have been done to improve anything.
Fixed the issue first time
Did exactly what they said they would when they said
For all the reasons I've just given.
The staff were attentive and polite and did not complete any additional work without speaking to me. The centre is extremely efficient.
I wanted a new tyre fitted but your quote was nearly £100 more than I was quoted by a reputable Tyre Company, for the same tyre.I was also quoted £58 for the MOT until I said I could get it cheaper at my local garage, you then came down to £39.
professional and friendly service
As the problem is not resolved
Completely issue free
Car came out of service with another problem that it didn't intally go in with. I had to rebook another slot over a week later to get it sorted
No faults to be found with the service. Was carried out quickly so as to not cause too much inconvenience not having the car.
Good service, made to feel important
Everyone very courteous and professional at all times
Nice surroundings and courteous staff
Excellent pick up/drop off service and complimentary wash and valet
Was sorted out really quickly
Everything was dealt with as expected in a professional manner,On time and the car was returned to me cleaned and ready to go
All good nothing bad to report
Same answer as above, however, it took a great deal of my time to resolve the issue
Were able to change loan vehicle when it wasnt suitable.
we seemed to wait a long time
First class service
I was not advised to drive in through the roll up doors on arrival so parked up and was told afterwards to enter through the doors
Very. Being ex trade my expectations are very high and Tamworth are very knowledgable and professional
Karen was excellent but my vehicle came back with a broken vanity mirror which is still waiting to be booked in
Treatment on the day was polite and efficient.
As above - the care and attention from all staff is exemplary.
Completely upfront with any costs involved and after service call to make sure the vehicle is performing correctly.
Customer service great. Though did experience some problems as when booking for mot/ service said no space for service but then on the day said they could accommodate me.
Everything done to high standards
Simple and straight forward service
Dealt with all issues raised and followed up with call to advise on issues.
They did everything I expected and the service assistant was very polite and helpfull
Easy to book appointment
When the car came out of the service area, it had warning brake light on the dashboard that wasn't there before and they forgot to give me the paperwork to take home. When rung up for it it took them over a week to send it.
No offers of a hot drink on arrival. Item I asked to be looked at was not addressed until I returned to collect the vehicle which incurred a further wait
Courteous staff. All explanations given, replacement car, good coffee. What's not to like.
Frustrated that so many of my settings had been changed i.e. Radio, air conditioning, seat positions. Would be nice to have car returned with drivers seat at least close to normal position.
The service I received from my first telephone call to the dealership through to collecting my car and beyond was impressive.
Very helpful and friendly staff.
Great process, great communication and the work was carried out properly.
Danielle Smith and Naresh Patel are just brilliant. Danielle really looked after me and is a great asset to your team. As a difficult customer, I know how challenging I can be and yet Danielle went above and beyond. Exceptional.
One word - Professional.
I dealt with Daniel Walker, he looked after me from start to finish, nothing was any trouble to him, a really nice trustworthy guy.
I was slightly annoyed at the service received, I was told my car would be cleaned. When I opened the boot I noticed it hadn't been cleaned and was advised after that they don't do the boot. Should have advised me before that my boot wouldn't be clea
The BMW centre is magnificent
Nice environment to talk to the rep during purchase. She made us comfortable during the sale and explained all what we need to know. Delivery was seamless.
Excellent service all round and really pleased with my car.
The only reason Ive given 4 stars instead of 5 is that occasionally there was some waiting around
Process was quick, I was in my car within 2 days
The sales executive took the time to determine what we wanted from the car and also which spec we were looking for. She also explained the benefits of both the car and the extras. A car was found with the spec and colour we wanted and was available.
Made to feel very welcome, excellent staff.
Martyn did not pressure or hassle me into making a decision.
We were looked after by Lewis Wale and I must say what a very well mannered young man. Lewis handled everything for us and made whole process effortless on our behalf. Very professional . May I also say that all the staff were very helpful .
Flawless - April Woodward supported me all the way through and made the whole experience one to remember.
Fantastic overall buying experience
The new dealership is excellent, especially the quality of the free coffee.
Very professional from initial enquiry to handover.To improve the process may I suggest two matters.Please give me a call on 0121-308-0138 for details.
They answered all my questions, were very helpful and weren't pushy (which I hate). They knew what they were talking about and all staff I met were professional and friendly.
The delivery of the car was perfect. Martin took time to explain the controls and set the phone and radio channels. All the people I have met at BMW have always been helpful and willing to assist.
The sales representative was excellent, his honest, straight forward approach made the whole process enjoyable
April Woodward was always approachable, knowledgeable and nothing seemed like too much trouble regardless of how many questions I asked.
This is the second car I have purchased from April and both times have been rather pleasurable exporiences, she always exceeds my expectations.
I was kept well informed of the progress of my order. Collection of the car was also excellent with time taken to explain car details.
All that was expected for customer service was delivered and cannot fault the service at this dealership
Chris Lewis was fantastic to deal with. Didnt pressure me unlike another dealer
Efficient hand over.
Sales rep Josh made an excellent offer within my budget allowing me to exchange despite limited capital to put in.
The whole experience from beginning to end was first class. The building/showrooms and facilities are flawless that many other motor retailers would do well to try and emulate - stunning.
Amy looked after us very well
The centre itself is spacious and welcoming. All the staff were well versed in the role they had to play.
All v quick but clear and helpful
Martyn who looked after us was authentic and worked hard to get us the right car and made it a fun experience.
Excellent, everything in place and ready for the pick up
Handover good and sales staff helpful
excellent product, great drive
Chris was really helpful and did a lot for us and a quick turnaround with the cars
The experience second time around (i..e on delivery) was excellent however it was the second attempt. The first vehicle was missing items of spec. The salesman and dealership were brilliant in resolving this though.
I felt the seriously high standard service and personality of the team was truly genuine. I can usually see straight through the false sales pitches which puts me right off (Audi)!!!Credit to BMW for hand picking a top team at Tamworth!
Friendly and very helpfully
Kept fully informed at all times
The Sales rep Lewis Whale, was really helpful. We were unsure which vehicle to go for but with our budget he was able to find the perfect solution.
Josh made us feel completely at ease during our purchase.
Brilliant coms from the BMW representive
Overall great service particular by James our sales re - he could not do enough
very helpful people
Again Josh, very helpful
Continued communication Regular updatesGood price for the car
The bmw centre at tamworth is superb, from the centre itself to the staff
The overall experience made the buying of the car feel special. The attention to detail from Amy was exceptional.
Adrian Wood in particular provided exceptional service which exceeded my expectations. Highly knowledgeable, professional and went above and beyond to ensure a high quality experience was provided.
Martyn ensured I was kept up to date with the progress of my purchase.To be honest I didn't expect the signature to pick up to be so fast!
Perfect for my requirements
Everything was polished and smooth with an excellent Sales Executive in Martyn Timmis who was well supported by Daniel Bird. Martyn is a credit to Sytner and to BMW and is head and shoulders above any other Sales Executive I have bought from before.
Quick service showed the main point on the car
Sytner and bmw sell the car and treat you very well . Tim and Sarah bent over backwards in order to get me a car to suit my needs. All the staff make you feel welcome.
Couldn't fault the experience.
This was my first visit to sytner Tamworth.shrowroom is fantastic everyone was very helpful an your coffees are great
Wayne Neil at Tamworth has been exemplary both this time and when I purchased my last car from him. Couldn't fault his excellent customer service and help with everything.
We were treated extremely well and made to feel most important.
As always the staff were totally knowledgeable about all of the products available and offer a complete and comprehensive service from start to finish.
Everything was smooth and easy. Good advice to make sure the car was right for me, I received regular updates from the sales lead throughout and always really helpful. Agreed a date to pick up the car which was convenient
Sytner BMW Tamworth were excellent in every way right from my first phone call. A test drive was arranged and completed the very next day after my initial call even though this was one of the busiest days of their year. I ordered at this same visit!
Josh Blakemore at BMW Tamworth was amazing from start to finish. Very professional throughout. Contacted many BMW dealerships leading up to my purchase and Josh was the only one that followed up regular. Great deal and he got my business!
Great service and patience while I made my mind up.
I walked into Sytner BMW Tamworth at 9.30am on a Saturday morning, and by 1pm I had test driven, negotiated, signed and paid my deposit for my new vehicle. Excellent, prompt customer service.