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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the company
  • Years in the industry 25

Nick Hattersley

General Sales Manager
  • Years in the company
  • Years in the industry 12

Nick Thompson

Used Car Sales Manager
  • Years in the company
  • Years in the industry 22

Mark Smith

Service Manager
  • Years in the company
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the company
  • Years in the industry 29

James Underwood

New Car Sales Manager
  • Years in the company
  • Years in the industry 12

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

First class service

Service

we seemed to wait a long time

Service

Were able to change loan vehicle when it wasnt suitable.

Service

I was not advised to drive in through the roll up doors on arrival so parked up and was told afterwards to enter through the doors

Service

Very. Being ex trade my expectations are very high and Tamworth are very knowledgable and professional

Service

as above

Service

Karen was excellent but my vehicle came back with a broken vanity mirror which is still waiting to be booked in

Service

Treatment on the day was polite and efficient.

Service

As above - the care and attention from all staff is exemplary.

Service

Completely upfront with any costs involved and after service call to make sure the vehicle is performing correctly.

Service

Customer service great. Though did experience some problems as when booking for mot/ service said no space for service but then on the day said they could accommodate me.

Service

Simple and straight forward service

Service

Everything done to high standards

Service

Dealt with all issues raised and followed up with call to advise on issues.

Service

They did everything I expected and the service assistant was very polite and helpfull

Service

Easy to book appointment

Service

When the car came out of the service area, it had warning brake light on the dashboard that wasn't there before and they forgot to give me the paperwork to take home. When rung up for it it took them over a week to send it.

Service

As above

Service

No offers of a hot drink on arrival. Item I asked to be looked at was not addressed until I returned to collect the vehicle which incurred a further wait

Service

Frustrated that so many of my settings had been changed i.e. Radio, air conditioning, seat positions. Would be nice to have car returned with drivers seat at least close to normal position.

Service

Courteous staff. All explanations given, replacement car, good coffee. What's not to like.

Service

The service I received from my first telephone call to the dealership through to collecting my car and beyond was impressive.

Service

I dealt with Daniel Walker, he looked after me from start to finish, nothing was any trouble to him, a really nice trustworthy guy.

Service

Great process, great communication and the work was carried out properly.

Service

The BMW centre is magnificent

Service

I was slightly annoyed at the service received, I was told my car would be cleaned. When I opened the boot I noticed it hadn't been cleaned and was advised after that they don't do the boot. Should have advised me before that my boot wouldn't be clea

Service

Danielle Smith and Naresh Patel are just brilliant. Danielle really looked after me and is a great asset to your team. As a difficult customer, I know how challenging I can be and yet Danielle went above and beyond. Exceptional.

Service

truth

Service

One word - Professional.

Service

Very helpful and friendly staff.

Service

Very efficient service & easy to deal with.

Service

prompt service, courtesy car available, several updates through the day, prompt service on collection

Service

I was able to purchase a new vehicle and have an outcome I was delighted with

Service

Well pleased!

Service

I had no complaints andmy vehicle was returned to me well valeted

Service

Highly efficient and friendly service.

Service

As above.

Service

The first impression isn't always great. I might not be the smartest dressed person but I don't always get the service I expect.

Service

Excellent communication before, during and after the service from Nichola. Valet carried out free of charge on both visits. Free tea/coffee and seating to relax.

Service

Potential problem resolved promptly

Service

Looked after from start to finish, always kept advised during progress of the service.

Service

The courtesy car was ready when I arrived and I was on my way to work without any problems

Service

they were great

Service

Excellent service

Service

Service was good, however the complementary clean didn't seem that good. A work colleague of mine has a Toyota, and his complimentary clean included cleaning the windows internally aswell as vacuuming the boot. This did not occur in my vehicle.

Service

Service advisor was friendly, very professional.

Service

My service was completed within time estimate and returned sparkling clean

Service

Could not find any fault with the service I received

Service

Very professional service.

Service

Efficient, friendly and helpful service.

Service

Great staff, great booking experience and video nice extra

Service

My vehicle service was very good.I also faulted my vehicle as it has a noisy squeak coming from the rear suspension when going over bumps, however Sytner Tamworth were unable to fault this. Almost immediately on the way home I could hear the noise.

Service

See comments above.

Service

I had two issues with the car which were successfully resolved. However, I was left with a dent and scratch on the bonnet and the fuse and repair kit from the boot were damaged and not put back in their rightful place.

Service

everything went smoothly.

Service

From the moment I arrived to explain the problem with my car I was treated extremely well.The person that made everything happen was Laura Mc Peake and I cannot thank her enough.

Service

I was looked after with efficient care.

Service

On time. Well informed and great customer service.

Service

Friendly ,first rate experience.

Service

They are trying to correct mistakes

Service

Knowledgeable - service due and accommodated on that day. Customer facilities and refreshments excellent. Staff friendly and polite

Service

Everything was completed as promised

Service

easy to book service, pleasant staff, collect and return service

Service

Everything that was expected was delivered, and more.

Service

Excellent service! Nichola price was amazing

Service

See answer to question one and question three..

Service

The entire process was excellent, from booking the appointment, Nichola's professionalism to the brilliant video produced by the tech. However, I have an issue with the overall pricing - and how these are unreasonable in the market place.

Service

As above

Service

Friendly

Service

Months of disappointment with buying a car, having my personal number plate not put into retention, having issues with the new car, and then having to change that car for another. This car now is under 3 years old, and already has issues

Service

I am completely satisfied

Service

Ease of booking car in and good customer service

Service

Very efficient customer service and a really nice courtesy car.

Service

No problems and got my car back at the time I had asked!

Service

Did everything that I requested. Polite staff, excellent facilities

Service

Excellent customer service. My assistant was lovely, I needed the car back for a certain time & she made sure this happened.

Service

As stated above, pleasant experience.

Service

Great service and nice experience

Service

Great customer service.

Service

See above. Car returned on schedule, cleaned and vacuumed, paperwork done.

Service

not completely satisfied as job ran overtime as not started till pm but car left at 8am and cost me extra car hire costs

Service

It's a shame there are not more cars available for customers to use whilst a vehicle is being dealt with. I came in for a MOT and and issue with lights. I was there at 9am and got my car back at 4:45. That's a long time to wait.

Service

I felt very looked after and very well informed all the way throughout the process as always

Service

Good attentive staff

Service

I got more than a good service.

Service

A long standing issue resolved out of warranty at reasonable cost, promptly, professionally and friendly. I like to know what's being done to my cars and they don't keep me at arms length. I've found the Mini workshop to be far better than the BMW.

Service

from the moment the appointment was made to bringing the car in to the dealership and collecting after the work is complete the attention to detail by the staff to make you feel welcome all the time and update you on progress

Service

Everything was perfect

Service

Assistance given and accommodating service.

Service

everything went according to plan

Service

I believe the work carried out will be first class.

Service

Same as previous answer

Service

The service was very good.

Service

The experience was straightforward and communication was good before and once the car had been completed.

Service

issue unresolved

Service

I was advised when booking MOT that I could wait whilst vehicle was tested and told it would take 2 hours. As I had traveled from Shenstone it was easier for me to wait for the vehicle. I had to wait almost 3 hours.

Service

Prompt efficient professional and friendly staff

Service

The staff are friendly and welcoming and will always show consideration to my needs in respect of times I need my car when they are doing any work on it.

Service

My car was collected from my home and delivered when done. Love the video from the mechanic who worked on my car, reassuring me everything was ok.

Service

see question 1

Service

Everything as requested

Service

Excellent customer service, no hassle.

Service

Garpal was very professional as my service manager

Service

Service advisers Karl Yates and Bradley Morris who looked after and supervised my vehicle through the workshop for the repairs needed was excellent. A credit to the department at Sytner Mini Tamworth. 10/10

Service

Fantastic device

Service

Fiona at bookings and Gurpal at servicing understood what I wanted

Service

Very helpful and efficient

Service

The whole experience was compleatly stress free.

Service

Excellent.

Service

As above

Service

I would have been completely satisfied but I am experiencing an issue with my mobile phone/car connection, and no-one seems to be able to offer a simple fix.

Service

Brand new 420i X-Drive M Sport BT17XRG (500 miles)Brake issue, been in twice still not fixed !!!

Service

See comment 1

Service

The adviser was informative and efficient

Service

They went above and beyond expectations even sendin a video of my car being serviced.

Service

Waiting 40 minutes to collect and pay

Service

BMW software gave a wrong description of the tyres fitted. Presumably the IT had not been updated

Service

Easy to book in, easy to hand over, friendly attention, nice clean car to pick up,what's not to like?

Service

Great customer service let down a little by BMW emergency who came out to the car due to a fault with the convertible roof that stated do not drive - BMW emergency said the roof was locked and safe and refused to take the car leaving my wife to do it

Service

Nothing to complain, 100% satisfied

Service

As above

Service

The issue the car went in for was not resolved and needs further investigation and attention

Service

All very good bit the car I 'borrowed' for the day was not clean inside. The footwell carpets very quite dirty! All of them!

Service

Simple and efficient process. Good quality service.

Service

very impressed on collecting our car how it was returned nice and clean being valeted looked good as new and fault fixed great thanks

Service

as above. Issue dealt with no problems.

Service

it has been returned 4 times for the same problem

Service

Please see earlier answer. Completely satisfied!

Service

I was very satisfied with the service I received

Service

Everything was polished and smooth with an excellent Sales Executive in Martyn Timmis who was well supported by Daniel Bird. Martyn is a credit to Sytner and to BMW and is head and shoulders above any other Sales Executive I have bought from before.

Sales

Quick service showed the main point on the car

Sales

Quick service

Sales

.

Sales

Sytner and bmw sell the car and treat you very well . Tim and Sarah bent over backwards in order to get me a car to suit my needs. All the staff make you feel welcome.

Sales

Couldn't fault the experience.

Sales

This was my first visit to sytner Tamworth.shrowroom is fantastic everyone was very helpful an your coffees are great

Sales

As always the staff were totally knowledgeable about all of the products available and offer a complete and comprehensive service from start to finish.

Sales

We were treated extremely well and made to feel most important.

Sales

Excellent

Sales

Wayne Neil at Tamworth has been exemplary both this time and when I purchased my last car from him. Couldn't fault his excellent customer service and help with everything.

Sales

Everything was smooth and easy. Good advice to make sure the car was right for me, I received regular updates from the sales lead throughout and always really helpful. Agreed a date to pick up the car which was convenient

Sales

Sytner BMW Tamworth were excellent in every way right from my first phone call. A test drive was arranged and completed the very next day after my initial call even though this was one of the busiest days of their year. I ordered at this same visit!

Sales

Josh Blakemore at BMW Tamworth was amazing from start to finish. Very professional throughout. Contacted many BMW dealerships leading up to my purchase and Josh was the only one that followed up regular. Great deal and he got my business!

Sales

I walked into Sytner BMW Tamworth at 9.30am on a Saturday morning, and by 1pm I had test driven, negotiated, signed and paid my deposit for my new vehicle. Excellent, prompt customer service.

Sales

Great service and patience while I made my mind up.

Sales

Felt very welcome. Personal service

Sales

Brilliant service and communication and made me feel like they cared about me and my car always kept me up to date on my car.

Sales

Communication was excellent and timescale met. Adrian the sales person gave me a full introduction to the vehicle on pick up, nothing was hurried.

Sales

Adrian wood was brilliant and very knowledgeable.He was very friendly and always helpful.The Tamworth dealership is a really nice place to be and everyone there is friendly and welcoming.

Sales

I was toying with the idea of changing brands. I actually looked at purchasing a Porsche Cayenne, Range Rover or a Jaguar F Pace. The level of customer care and attention was far superior to the other brands.

Sales

Easy process to purchase, all options presented, no pressure. Handover one of the best I have experienced

Sales

James Waterman was very easy to deal with and straight talking. Sales pitch approach is outdated (which he didn't use) and I knew what I wanted and he delivered. Quick and easy

Sales

Comfortable spacious setting with helpful and friendly staff.

Sales

we deal with Martyn Timmis who is kind, courteous and honest. We also met James Waterman who was lovely. The business guys are also great, Mark and Dan.

Sales

Very relaxed yet professional team at Tamworth, knowledgable and accommodating.. we changed our mind in favour of a different, higher spec vehicle at the last minute and there was no issue.

Sales

As above

Sales

Very satisfied. All staff were very welcoming and helpful especially the salesman I dealt with. Martyn Timmis

Sales

No problems throughout process, test drive provided before acceptance.

Sales

Fantastic sales person

Sales

The salesman, Josh Blakemore, was excellent, the sales building and presentation was all excellent.

Sales

April was a very good salesperson. She made us feel really welcome even before she knew we were going to purchase. Very good customer interaction.

Sales

As above answer

Sales

Very informative staff thoughout the purchasing process. I should have driven a harder bargin for my part-exchange BMW given its subsequent asking price!

Sales

We have nothing but praise for the way we were treated by all of the staff, but especially by the salesman who handled our purchase. The presentation On hand over was excellent.

Sales

It was a good experience and when you recurve your car nice touch with it in a room

Sales

Amy is a real asset to BMW!I returned to Amy for this purchase as she continued to show complete ownership of the sales journey, ensuring all my vehicle requirements and needs were met.The extended test drive really helped me decide - thank you!

Sales

Sytner Tamworth is a pleasant environment, staff were helpful and polite and not overbearing. We felt informed and not pressured.

Sales

On time and very professional

Sales

Friendly, helpful attitude of all people I spoke to

Sales

. Miss Arrowsmith was helpful and competent

Sales

As above

Sales

Josh did an excellent job from the enquiry right through to the completion

Sales

While there were difficulties related to third parties surrounding the purchase of the car Chris handled the situation with calm efficiency.

Sales

I was made aware of the details of the financial package on offer. Everything was clarified in a simple & informative way so that there was no misunderstanding. I was contacted afterwards by staff at Sytner to keep me updated regarding delivery date.

Sales

The overall process couldn't be much easier.

Sales

Whole process was so simple

Sales

I did not feel rushed or pressurised into making any purchase.

Sales

Well treated with very courteous staff

Sales

Overall a very smooth and easy experience. Staff were without fail welcoming and helpful and the center building itself is just a nice place to be. Certainly sells the brand.

Sales

Good overall service provided by April Woodward.

Sales

The staff kept myself updated at exactly the times they said they would.

Sales

Everything was made easy

Sales

I was very impressed by BMW Tamworth and the staff were excellent and did everything they could to meet my requirements.

Sales

I really trusted your sales guy James Waterman, having been out of a BMW for 14 years he helped me become reassured again.

Sales

When you are making a purchase of a new car you are always a bit nervous, but there was no need to be everything went OK .

Sales

Got treated badly at central bmw Tamworth looked after us and made us feel welcome

Sales

Amy Richards, the New car Sales executive has been exemplary throughout the process of purchasing my car. She was knowledgeable and nothing was too much trouble. I felt comfortable with the whole process. That is a true sales executive.

Sales

As above and when we had a technical problem with the car it was sorted by the dealership although I have to say that a broken storage compartment lock on abrand new car that has take over 4 weeks to get a replacement and fit is very disappointed

Sales

An exceptional showroom with very competent staff