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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 25

Nick Hattersley

General Sales Manager
  • Years in the industry 12

Nick Thompson

Used Car Sales Manager
  • Years in the industry 22

Mark Smith

Service Manager
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the industry 29

James Underwood

New Car Sales Manager
  • Years in the industry 12

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer service, no hassle.

Service

Garpal was very professional as my service manager

Service

Service advisers Karl Yates and Bradley Morris who looked after and supervised my vehicle through the workshop for the repairs needed was excellent. A credit to the department at Sytner Mini Tamworth. 10/10

Service

Fantastic device

Service

The whole experience was compleatly stress free.

Service

Very helpful and efficient

Service

Fiona at bookings and Gurpal at servicing understood what I wanted

Service

Excellent.

Service

As above

Service

I would have been completely satisfied but I am experiencing an issue with my mobile phone/car connection, and no-one seems to be able to offer a simple fix.

Service

See comment 1

Service

Brand new 420i X-Drive M Sport BT17XRG (500 miles)Brake issue, been in twice still not fixed !!!

Service

The adviser was informative and efficient

Service

They went above and beyond expectations even sendin a video of my car being serviced.

Service

BMW software gave a wrong description of the tyres fitted. Presumably the IT had not been updated

Service

Waiting 40 minutes to collect and pay

Service

Great customer service let down a little by BMW emergency who came out to the car due to a fault with the convertible roof that stated do not drive - BMW emergency said the roof was locked and safe and refused to take the car leaving my wife to do it

Service

Easy to book in, easy to hand over, friendly attention, nice clean car to pick up,what's not to like?

Service

Nothing to complain, 100% satisfied

Service

The issue the car went in for was not resolved and needs further investigation and attention

Service

As above

Service

Simple and efficient process. Good quality service.

Service

All very good bit the car I 'borrowed' for the day was not clean inside. The footwell carpets very quite dirty! All of them!

Service

very impressed on collecting our car how it was returned nice and clean being valeted looked good as new and fault fixed great thanks

Service

it has been returned 4 times for the same problem

Service

as above. Issue dealt with no problems.

Service

Please see earlier answer. Completely satisfied!

Service

I was very satisfied with the service I received

Service

I was offered a drink and shortly after that Nichola went through the paperwork with me, it was all very straight forward.

Service

From the first telephone call to check my on-line booking I was treated with the utmost courtesy, the "Drive-in Service" was brilliant, promises of phone calls keeping me informed were met, and the collection process was Business Class all round.

Service

I was treated incredibly badly on arrival and ignored by the customer service team while a male customer who arrived quite some time after me, was served first , offered and served with a drink and provided with a courtesy car, all long before I was

Service

I could not have asked for more ....I genuinely was impressed.

Service

very professional and outstanding service

Service

Issue resolved to my complete satisfaction

Service

Good follow up and everything sorted

Service

Excellent customer service from booking to completion.

Service

I was very well looked after by the service staff

Service

The car was collected ,serviced, cleaned returned,at times specified

Service

Exceptional service

Service

Great staff, site, and attitude

Service

Everything was done on time and within cost

Service

Efficient and informative

Service

As stated above.

Service

Waited 2 hrs for an oil and filter change. Technician couldn't reset service schedule. Car has covered 6k miles in two years so not like it's an old car. Resetting should be an easy procedure

Service

No problems

Service

Staff are very friendly and helpful.

Service

The vehicle was ready when promised, clean and vacuumed.

Service

I was looked after from the initial phone call arrangement until I returned to pick my vehicle up once the service was completed. Everything was first class.

Service

Quoted one day for service, MOT and warranty work. Car not ready at end day 1. Collected day 2 but engine coolant leaked on my drive. Caused by technicians work. Returned car but had to be kept overnight for part to be ordered. Overall 3 days.

Service

Great service but if you would like a opportunity to improve, one of your hosts struggles with smiling and eye contact.

Service

As above

Service

The car was completed on time and a full report on the cars health was given to me on completion.

Service

Again excellent customer care.......cannot be faulted!

Service

The service was carried out quickly and effectively and at a reasonable price .

Service

staff are very helpful

Service

Every body were friendly and helpful before and after my service

Service

Sytner is a brand that i expect nothing less and am not dissapointed in the customer relationship experience

Service

As previously stated the successful outcome took more of my input than I would have expected.

Service

replacement part needed could take up to 2 weeks, however part was found and job done in about 24 hours.

Service

Luckily taxi didn't turn up, and my car was ready in 90 minutes

Service

Total experience is very customer friendly.

Service

Same reason

Service

Everything carried out in a courteous and professional manner.

Service

From booking to completion, everything was great. everyone at BMW was really helpful and friendly.

Service

Attentive service, thorough report, problem resolved. Nice coffee too.

Service

Looked after me very well

Service

Exelent service from Bradley Rowlands @SytnerBMWTamworth. Couldnt fault it.Thankyou.

Service

Firstly I was greeted and treated with the upmost respect, shown to a seat and offered refreshment. Details of the pending service given and explained. My courtesy car arrived and I was on my way.

Service

Amazing service

Service

Service is second to none.

Service

I was completely satisfied with the car service as Bradley was extremely helpful and professional and the car was ready on time and immaculate

Service

Faultless

Service

Service was excellent and was made to feel very welcome. However my vehicle was not ready when I was promised it would be I had to wait at least an hour after I was told it would be ready.

Service

Corrected fault

Service

Kept informed on progress & expectations

Service

all work carried out satisfactorily

Service

The service experience was fine. Although I was told it would only take a 2 hour slot when I dropped the car off at 11:30amHowever I was called at 3:30/4:00 saying it was complete.If I had been called sooner I would have been able to collect my car

Service

A nice welcome followed by a very friendly & professional service!

Service

The work that I took the car in for was carried out to my satisfaction.

Service

very proffesional, polite,friendly and sorted my issue out in 1 gour

Service

The front Perspex light cover had cracked and what should have been a £100 max job turned into a £1000 job as the light is a fixed unit. This whilst not the service teams problem leaves a very nasty taste from a customer perspective.

Service

Easy to book. Professional staff. Service completed in good time. One point knocked off as my foot pedals were heavily polished making them incredibly slippery which made driving difficult.

Service

Very good apart from they couldn't solve the phone problem

Service

Great communication throughout the process.Offered me a taxi home, although I walked for the exercise.Opportunity to wait in a relaxed atmosphere, drinks on tap

Service

efficient, good service

Service

Always room for improvement!

Service

Slick process.

Service

very smooth and efficient, good personal service

Service

Car collected and returned to work, and returned valeted.

Service

Great customer service

Service

From booking in, to collecting my car, the service and general experience is very profession and very efficient.

Service

Good overall service provided by April Woodward.

Sales

The staff kept myself updated at exactly the times they said they would.

Sales

Everything was made easy

Sales

I was very impressed by BMW Tamworth and the staff were excellent and did everything they could to meet my requirements.

Sales

I really trusted your sales guy James Waterman, having been out of a BMW for 14 years he helped me become reassured again.

Sales

When you are making a purchase of a new car you are always a bit nervous, but there was no need to be everything went OK .

Sales

Got treated badly at central bmw Tamworth looked after us and made us feel welcome

Sales

As above and when we had a technical problem with the car it was sorted by the dealership although I have to say that a broken storage compartment lock on abrand new car that has take over 4 weeks to get a replacement and fit is very disappointed

Sales

Amy Richards, the New car Sales executive has been exemplary throughout the process of purchasing my car. She was knowledgeable and nothing was too much trouble. I felt comfortable with the whole process. That is a true sales executive.

Sales

An exceptional showroom with very competent staff

Sales

Excellent service, friendly, informative,helpful

Sales

Prompt. No problems. Questions resolved quickly.

Sales

Everything was great. I had an issue with the paintwork even though it was a brand new car. This was sorted within a couple of days.

Sales

Spacious centre. Time to look at the range on own and with a colleague. Loved the cafe and seating area. Light n airy feel. Clean. A total experience not just to sell cars!

Sales

Josh looked after me throughout the process, friendly and diligent at all times.

Sales

It was an enjoyable experience picking up my new car.

Sales

Attentive salesman listened to our needs and advised well

Sales

Martin Timmus responded well to all our needs

Sales

Our sales person was very relaxed and made sure that, we believe., we had the best deal we could.

Sales

Martyn showed real passion for the Cars and this made the choice really easy. Throughout the whole process I knew that he was in control of what was happening

Sales

Looked after well and again first class service

Sales

Excellent service

Sales

See above.

Sales

Sales person was very helpful knew her stuff and was pleasant and cheerful

Sales

The same as above 5 stare to Josh a great chap.

Sales

Professional, courteous: great experience.

Sales

Great service all round. They even stayed late to handle the sale

Sales

Great deal agreed with minimal fuss, the car was prepped and ready for collection very quickly. On collection everything was ready to go with a well oiled handover process.

Sales

the staff were very friendly and professional. nothing seemed to be too much trouble. The overall experience was made so easy & wasn't at all stressful.

Sales

everything was dealt with professionally.

Sales

Would like to say a massive thank you to Sarah-Jane Arrowsmith who sold me my new BMW 1 series. She was helpful and welcoming from the second we met and I can honestly say she is a credit to your company.

Sales

The car is perfect for what I want. A auto dimming mirror should be standard when spending this amount on a car for example.

Sales

There were no problems whatsoever and nothing was too much trouble

Sales

April is a great salesperson

Sales

Josh was very proffesional and not trying to hard sell.

Sales

Great. Nice and quick and well informed throughout

Sales

it took too long

Sales

Service received from April Woodward was brilliant, from the first phone call to the collection of the vehicle.

Sales

Very pleasant, comfortable experience (unlike the other German manufacturer we visited). The salesman knew the product very well and afforded my wife and I as much time as we needed. He didn't give a hard sell and didn't need to.

Sales

I obtained the exact car that I wanted

Sales

Promises about delivery date for new car not met, otherwise a satisfactory experience.

Sales

Were made welcome from entering showroom until we left, all the staff were courteous and helpfulThey understood our requirements, explained gap insurance and methods of financing but accepted that we did not want them

Sales

everyone was professional, welcoming and knowledgeable

Sales

Customer service by April was outstanding

Sales

The salesman and business manager at Sytner Tamworth were excellent (especially the salesman Adrian Wood). Nothing was too much trouble and he invested time to help me make my decision but without being pushy.

Sales

I was very impressed with the service I received when I first contacted bmw through to the test drive and purchase of the new car

Sales

CHRIS AND NICK WERE DETERMINED TO FIND ME A CAR WHICH I WOULD BE HAPPY TO BUY

Sales

Lewis Whale our salesman was excellent. If it was not for him the rating would not be this high.