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ABOUT SYTNER TAMWORTH.

An Authorised West Midlands BMW Retailer.

Latest News & Events

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Sytner Tamworth BMW

Sytner Sutton Coldfield have relocated to Tamworth with a brand new, industry leading Centre, located only 7 miles away from the old Centre, just off the A5. Please join us for a coffee and a look around our new Centre.

Meet the team

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Richard Hickling

Managing Director
  • Years in the industry 25

Nick Thompson

Used Car Sales Manager
  • Years in the industry 22

Mark Smith

Service Manager
  • Years in the industry 21

David Hunt

Parts Manager
  • Years in the industry 29

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything went perfectly

Service

Again I can't fault the whole process which is very simple. It's the basics which BMW get right and so many get wrong.

Service

Kept informed from Day minus 1 with a call to confirm arriving through to collection

Service

Always first class, Miles Fisher is excellent always gives the best service.

Service

took too long booked in for 10 am did not get car back until about 4.00 pm. service should have started at 10.00. I don't think it did

Service

Really good service and I was kept in the loop from start to finish.

Service

Overall service experience was up to the high standard I expected.

Service

The staff are friendly and courteous, they tell you what they are going to do, give you a price and wash and vac. your car. Tea or coffee while you wait.

Service

After several visits and buying our cars from BMW we have given our support.

Service

I was completely satisfied.

Service

Went above and beyond to help

Service

Very helpful service agent (Gurpal Sahota). Good premises. Happy with work completed and car cleaning. A bit expensive but I guess that's what you pay for.

Service

Approachable staff with courteous values

Service

Communication during service when waiting. Friendly Staff and very good complimentry coffee!

Service

Again great all round even Deborah who I dealt with was a pleasure to speak too really helpful.

Service

Again efficient

Service

Professional and friendly

Service

Best drive in service I have experienced, albeit the second one (first was Sytner Leicester).

Service

Very friendly reception staff. Good communication and car ready on time. Bradley at Tamworth was very professional and liked the follow up / video.

Service

bit picky but been to you a lots and hospitality has always been great, this time didn't feel special, guy who does the coffee was busy chatting away to his friend (one of your employees) instead of looking after customers.

Service

Great Service

Service

Nicola is always clear and extremely efficient

Service

quick and efficient

Service

Well organized and efficient

Service

It was expensive, they wanted an hours pay to diagnose that the remote was broken at £100 replacing the key costs £150. There was no offer to "see what we can do" which is what I expect for £2.5k of service.

Service

Very slick and professional, but the 90minute 'Fast track' service took 150 minutes. From this and previous visits, things taking significantly longer than advised at outset seems to be the norm.

Service

Was taken care by staff and keep completely Informed when my car was to be collected So was very helpful in planning my day

Service

Great customer service and communications...especially liked the service video taken and sent from the Service Technician.....instilled confidence.

Service

Would have given 5 full stars but for the checking in which took a while. But overall experience was very good.

Service

Welcome greeting and very professional

Service

Service carried out as required.

Service

Always pleasant, professional and provide what information and service I need

Service

Not enough space to explain the issue, please contact me on 07958 226502

Service

Debbie Perry went out of Her way to ensure that all my issues were delt with quickly, efficiently and with a smile.

Service

Car has never looked as good or run as well

Service

I feel like half of my issue was resolved. but I still have a annoying clicking coming from my brakes. I have been told this is normal which I do not agree.

Service

Would of given a completely satisfied score, but I was told to back in 3 hours, and work was not completed for a further hour, a simple phone call could of avoided this.

Service

The fault was rectified and the vehicle retutned to me washed and vacuumed.

Service

The staff who looked after me were very attentative and answered any questions I had.

Service

The problem has not been fixed.

Service

staff always very friendly and professional

Service

Was very well looked after, good drop off and collection experience with good service including a drink for my daughter and I. Only let down was that the courtesy car was very dirty outside and we were the first to use it that day.

Service

Quite a long wait to be seen initially. Later, I was sent the MoT certificate for completely the wrong vehicle so had to get in touch to get the correct one sent through. And the Service Indicator was not updated correctly so I had to go back again.

Service

Tried to charge me £150 to change valves as after market caps had seized on, was charged £20 as the technician had sheered one off. Took me 15 minutes to remove the other 3 valve caps when I got home and cost me nothing! Money making exercise?

Service

Boot not cleaned on the first time and I wasn't informed that you didn't do this. Also, the electrical sockets at the working areas whilst waiting for my car and working from the showroom, did not work and this was not informed to me.

Service

Everything was what I would expect...

Service

brilliant

Service

I was kept fully informed of progress at all times. I was consulted regarding additional costs. I was squeezed in for new tyre fittings the following day, in recognition of the urgency, even though this was clearly my oversight.

Service

Karen was very helpful throughout

Service

Very high standard of service

Service

I had to go back to have the rear brakes pad kola he reset hence not a 5 score.

Service

Everything was sorted on the day with no fuss and, being a warranty matter, no charge either.

Service

From the phone call I got reminding me about my service to the moment I collected my vehicle I couldn’t stop telling friends about it excellent service and how special they make you feel

Service

The original repair wasn't completed correctly, but the remedial action to resolve the problem was perfect. If the job had been done correctly first time, I would have awarded 5 stars.

Service

Prompt, friendly

Service

Everything that they said they would do they did. The only criticism I can level at them was with regards to the wash and valet which was promised after the check which had been overlooked but then carried out which meant me having to wait.

Service

The car is still making a squeaking noise when braking at low speeds

Service

Every aspect of the service provided was excellent

Service

Treated like a truly 1st class citizen.

Service

Had an M-Performance exhaust fitted at the same time and also no bother to leave the vehicle on site for a couple of day whilst I was on a business trip!! All good!!

Service

Technician was was keen to sort out the issue with my vehicle, kept in the loop on progress of the repair

Service

easy to deal with, pleasant knowledgeable staff

Service

Work was completed on time and notification/communication was very good from Nicola who is always a pleasure to deal with :)

Service

Very satisfied good customer service

Service

Smooth

Service

Great service always very friendly and professional so completey satisfied very nice place to go to thanks

Service

Friendly helpful staff and pleasant reception area

Service

Because I was impressed with the video of the inspection carried out.but not with the internal valet screen cleaned with a dirty cloth

Service

As above faultless service, I received a text with a link to watch my car in the garage with the mechanic advising on tyres etc...

Service

First ever time a BMW dealership for service so didn't know what to expect. Some conflicting information between online to face to face but once resolved, a very pleasant and satisfying experience.

Service

Very good service and helpful

Service

on arrival you are always greeted with a smile and friendly staff

Service

Purchased vehicle from them and always polite and accommodating

Service

Excellent and efficient service

Service

As above plus I was quoted £400 for changing front brake pads which ended up costing me £120 to buy (from Sytner) and took half an hour to fit

Service

It is disappointing have my to pay £90 for a diagnostic fee and asked to pay £590 for repairs on a car that is just over 4 years old. I’ve had better service from competitors.

Service

Because there is nothing to complain about

Service

After sat nav update my system stop working correctly. This cost me two days, 190£ and two trips to BMW. Many people have the same issue

Service

The service light hadn’t been switched off but otherwise all ok

Service

Staff and facilities are excellent

Service

Everything went well. I was rather taken aback when the initial cost of the brake pad replacement was quoted to me and then equally stunned when the cost reduced very dramatically when I mentioned we were in the process of purchasing another vehicle.

Service

Efficient

Service

Very well looked after by Gurpal.

Service

they did the job professionally kept me informed etc

Service

Booking a service was easy. Staff very courteous and helpful during visit. Car was ready in good time.

Service

Courtesy car needed a good wash. A little impersonal feeling with a central booking office rather than the team directly - inquired to confirm courtesy car. Debbie was great.

Service

The dealership is beautiful, we were warmly welcomed and treated like VIPs the whole time. Chris was patient, knowledgeable and professional, as well as warm and friendly. Nothing was too much trouble and we came away with exactly what we wanted.

Service

From handing over the keys to collecting my vehicle was pain free and reassuring.

Service

Generally good customer service

Service

Issue rectified in timely manner with continuous updates

Service

Pleasant staff, constant communication, efficient service and car was ready when they said it would be. Washed and ready to go.

Service

Delightful staff and lovely clean and comfortable dealership to wait in

Service

Friendly but very professional approach

Service

Service reception very personable but setvice took longer than schedued. Difficult to make contact by phone with appropriate team to book required follow up.

Service

THINGS NEVER RUN AS SMOOTH AS THEY SHOULD, PROMISES MADE ARE NEVER KEPT

Service

As I commented in 1 above, my dissatisfaction is not with the service received from Sytner Tamworth but with the outcome of the visit.An explanation of my dissatisfaction can be seen below in 4 and 3

Service

The people at Sytner Tamworth are always courteous for whatever reason I drop in. Timing projections for service are realistic and while you wait jobs have always been completed on time to include offer of car valet service.

Service

Completed on time and a complimentary wash

Service

Excellent customer service. Nicola Baily was very professional

Service

I have been visiting BMW dealers since 2004, and of all those previously visited, Sytners Tamworth is far superior. The drive in area is an absolutely brilliant way to start the visit, and the staff are very friendly and helpful.

Service

because i did not pay anything for and they have done their job

Service

My customer journey throughout my purchase met all my expectations

Sales

Every detail was taken care of and I felt very satisfied

Sales

Really? You want an essay for every answer?

Sales

BMW listened to my needs, budget and requirements before advising me on the best deal. I was never made to settle for something I wasn't completely happy with.

Sales

Martyn Timmis is always a pleasure to deal with.

Sales

I was happy with the experience of buying the car but the handover was slightly disappointing. The car was in a handover bay but there was no cover and no gift to thank me for my purchase. I had a better handover experience buying a Polo from VW

Sales

Quite satisfied but three issues1 No knowledge of new X5 launch within days of my order2 I have spoken to local team about the time it has taken to answer phones3 surprised current versions still have no Car Play with Apple

Sales

Kept in touch with delivery of the car, great service when collected it, given a explanation of the interior car system

Sales

Mostly down to the reasons given in answer one. Plus, the Sytner dealership in Tamworth is the model for all other premium car brand outlets.

Sales

Good experience from ordering vehicle to delivery

Sales

Superb support and service given by Adrian Wood at Sytner BMW from start to finish

Sales

The staff at Sytner Tamworth helped me through the purchase explaining about the BMW finance offers available. The sales guy Adrain Wood, took time out to show me round my new car explaining all the options that I had purchased. Great service.

Sales

Very happy. Martin couldn’t have been more helpful without being over the top. Great experience.

Sales

Very satisfied with the overall experience. All staff from the receptionists through to the sales personnel were very helpful

Sales

Chris Lewis was so helpful. Kept in touch by phone and email. I’d feel confident to ask him about any queries regarding my car in the future.

Sales

We were kept informed on a regular basis as to the progress with the manufacturing and delivery of the car. We found the purchase of this car to be relaxed and we were guided through the whole process in a professional manner.

Sales

Excellent customer service

Sales

As above a great visit very pleased with the car.

Sales

Have purchased my last 5 vehicles from Sytner BMW and their new facility at Tamworth is second to none!

Sales

Enjoyable process from start to finish, despite the car taking longer to manufacture and despatch, I was kept fully informed throughout

Sales

Martin our sales person kept me informed throughout the process from initial enquiry through to handover

Sales

We were treated like VIPs the whole time, never rushed. Chris Lewis was very professional and patient with my poor decision making skills. It was a real pleasure buying our new car.

Sales

Lewis Wale, New Cars Sales Executive was very knowledgeable and ensured that the car I got was suitable for my needs. He kept me informed from the initial enquiry until I picked up my new car.

Sales

the choice of cars I was given was based on the stock available however that may have limited my choice however still OK.

Sales

The number plates weren’t ready on arrival

Sales

Very friendly polite and professional service from all staff

Sales

I was treated very well, helped with everything I needed and am very happy with the help I recieved

Sales

Good experience